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Do you honestly belive there was a lot of time and effort put into the name?
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No idea, Liam. I didn't say "a lot" - you did. But I do know that _some_ time and effort went into the name change and it has apparently been wasted.
There was nothing wrong with changing the name. But the brainwave that gave you "Voice of the Customer" as the new name was simply shocking in its lack of vision, intelligence and logic. It doesn't bode well for the strategists behind the new vision.
I wish you well at PlusNet, Liam. I'm sure you will fit in well.
Simon
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>They've also announced that forum moderator, PUG member and alleged journalist, Liam Martin is to join the new team.
That's a bit of a so and so isn't it. The should of course employed you because with all your expertise in running an ISP PlusNet would be so far ahead of other ISP's and customers would be so happy no ISP in the world would be able to touch them. 
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"They've also announced that forum moderator, PUG member and alleged journalist, Liam Martin is to join the new team. "
That'd be someone who'll do as he's told, and can help with spin during PR brainstorming sessions then.
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"That'd be someone who'll do as he's told, and can help with spin during PR brainstorming sessions then. "
i would say the opposite
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What a strange post, George.
Simon
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Once upon a time I may have agreed with you but on recent performance i would say pr is about right. I guess liam has now got what he has been after since he joined PN. I remember the throwing of toys out of the pram on PN's forum when he initially could not get into PUG.
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In reply to:
Yet another student joins the company ! . No disrespect intended but isn't it time they got some solid real world IT experience into the company.
When I'm hiring people I don't look at what degree they have... (or haven't) got.. for a small company (and I'm talking about the non-big big companies with training programmes you get put onto straight away.. you want people who are good at the practical day to day or you know can pick it up very quickly. Sometimes an enthusiastic university leaver is far better than a cocky experienced industry person (this isn't targetted at anyone specific btw).
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to:
Internally, Comms will be known as the "Voice of the customer" - but for the time being the Comms name that everyone knows externally will remain.
Well done PlusNet! I honestly have to say I'm surprised (in a positive way)
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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In reply to:
There was nothing wrong with changing the name. But the brainwave that gave you "Voice of the Customer" as the new name was simply shocking in its lack of vision, intelligence and logic. It doesn't bode well for the strategists behind the new vision.
..and changing their mind in the full knowledge some people would use that to criticise them shows they are actually genuinely listening to feeback!
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I don't think it's time to get carried away yet. There are many large problems which require a lot more listening than changing an unreleased, internal team name.
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