No Broadband for 14 days

Hi,

First post on the board.

I am on BB Premier up to 8Mb. I have been without a broadband service for 14 days now. My router(s) will not sync with the exchange. The most detail I have out of the routers was from the Vigor2800 I tried, it simply sat on DSL status of HANDSHAKE.

I am getting little in the way of updates from the Plusnet team and was wondering if anyone on here had any ideas what could be the cause.

Plusnet have escalated the call to their suppliers (I am on LLU) but have had no update since!

Any help would be appreciated (especially if anyone from PlusNet fancies chasing the call for me)!

Mark

Ask them for a refund for the downtime, demand to be put back to BT for free and immediately is the best advice I can give you. You are lucky as you have only suffered for two week where others have reported no connection for upto 7 weeks.:

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=2643598

http://bbs.adslguide.org.uk/showflat.php?Cat=&Board=plusnet&Number=2584528&page=0&view=collapsed&sb=5&o=0&fpart=

"Plusnet have escalated the call to their suppliers (I am on LLU) but have had no update since!"

It might be worth posting on http://usergroup.plus.net/forums as the PN folks vacated this place a while ago. Just as a matter of interest have you received a couple of automated refunds of a weeks worth of your subscription as compensation for your lack of service?

TT

No refunds that I am aware of (certainly no mails). Will check my account.

If you use a dial-up modem and use their 0845 number you can raise a non-connection fault and be issued with a freephone number in order to get some Internet connectivity. Of course assuming you have one of those.

Details here:

http://usertools.plus.net/status/archive/1155232716.htm