WE'VE LOST YOUR E-MAILS -- AGAIN!

Are you part of the small minority? According to PlusNet, it is only a small minority of us who have received emails over the past 72 hours with blank subject lines and no message. I'd like to know how many this has happened to. Last time PlusNet lost email, they told us not to worry, it was probably all SPAM. This time we know it's not, because we can see the sender. We shouldn't have to email correspondents asking them to re-send, because our ISP lost their message

Anyone else seriously sick of this unreliability?



PlusNet support message below
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01/09/2006 @ 15:19 Email Delays - UPDATE
This is an update to the previous report regarding email delays, a copy of which can be found here:-
http://usertools.plus.net/status/archive/1157103112.htm

We are pleased to report that our email queues remain at a manageable level and email should now be delivered on time.

There is a possibility that some old email may still be slightly delayed.

Throughout the duration of this problem a small minority of customers reported receiving a number of incomplete or malformed emails. These may have comprised of blank emails or emails with partial content.

Our network engineers identified this as a problem affecting 2 of our mxcores (mail servers). The corruption of this email was caused by a problem with the software that resides on our Antivirus platform. We regret to inform customers that due to the technical nature of this problem it is not possible to retrieve the full content of these emails.

We would like to apologise to customers for the inconvenience and their continued patience over the past few days.

Service Status will remain at amber over the weekend as we continue to monitor the platfrom.

Kind Regards.

Bob Pullen
Customer Support

give them their dues, they apologised

In reply to:

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One thing that these guys (other ISPs) all have in common is their complete inability in being able to manage a network, which is something that we are totally transparent on and also do totally effectively.

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Sorry, I just wanted to be first for once. =)

As you were ...

I had a few blank emails a couple of days ago. Everyone appeared to be spam to me (based on senders address and/or subject). I have received every non-spam email although some have been delayed.

I hope that was a sarcastic comment

bs0d.

lol you dont know me obviously

How dare you steal my signature! The bill is in the post.

A lot of people had feared this and it seems they were right to do so.

I find it amazing that 2 users were being spammed so heavily that it brought the whole email system to its knees as well as bring the portal to a crawl and crash. They were reportedly receiving 10% of all email to the relevant servers AFAIK. I am not certain what PN are doing but something is seriously wrong with their setup and not being technical I can't even advise.

I was wondering if there was some new virus/trojan out because at the same time Plusnet had issues, the Eclipse network monitor was also reporting problems with their mail servers also timing out.

to be fair my email has been carp from F2S for the last 24 hours, they are blaming spam

Edited by soundsystem (Fri 01-Sep-06 23:24:30)