moving house (Simultaneous Provide Orders)

About to move house at the end of Sep. I have read the artical about simultanious provide orders (http://usergroup.plus.net/simprovideorders.php) to move the ADSl without a loss of connection. I would prefer to try this rather than lose ADSL for 10 days.

Can somebody from PN tell me which way round PN prefer it, contact BT first or contact PN first?

How sucessfull is this process? I can see it ending in tears. Does it make a difference if we take our telephone number with us or not?

I'm hoping to move soon and I'm starting to get nervous about moving my broadband with me especially as I pay Post Office plc for line rental and call charges with my 'phone.

|I cant comment on which is the best method (PN or BT first) as I have never been through the procedure, but from what I have read, simu-house moves are prone to problems so it would be best to expect some downtime i'm afriad.
Also in the past, moving your telephone number has also caused problems with any house moves as BT databases are notoriously slow at being updated.

Good luck with the house move and whichever method you use to move your DSL.

http://usergroup.plus.net/simprovideorders.php

Kayak (AG User) allowed us to publish a very useful article they wrote about this... well worth a look!

The way i see it is like this

YOU ARE going to loose your DSL at some point during your move.
If it does not return, you are internet less, thefore you are reliant on calling PlusNet. Now we know it takes a good number of attempts to even get throught to an option that puts you through to an operator.
We also know that PlusNets call waiting times are counted in hours rather than mins.

Are you really sure you want to go through that pain with PN?


Perhaps just ordering a new adsl circuit from a different ISP may be better? (Less hassle!)

So far I have had no major problems with PN. Perhaps because I have never had to phone the support line I have no cause for complaint.

The way I see it is that I pay

Edited by Mister_T (Mon 04-Sep-06 16:13:02)

Hi there,

This is the route which PN currently recommend.

In the first instance you need to visit the Help & Support area of the portal and raise a query via Customer Services and Billing requesting the simultaneous provide.

PlusNet will give you what is known as a GQT code which you then need to pass to BT at the time of ordering the new telephone service. BT in turn will give you a new code.

Here is the Plusnet official info on this, which will be made available to you when you raise the query.

In order to reprovide the service at your new address as quickly as possible, you will need to quote the following code to BT Retail (0800 800 150) when ordering your "combined PSTN and ADSL delivery":GQT.



Please ensure BT have our code & that we have BT's asap.



With this, BT will be expecting an order for ADSL to follow from us.



Please note the charge for reproviding your ADSL at your new address is �52.88. You can choose to opt for this fee to be deferred if you wish. This means that the house move will be free & you will only pay if you leave us.



Please check that you have active credit/debit card details in order to take either the full reprovide fee or the �5.88 admin fee.



You can update these details by going to our website:

Member centre > Account Details > Payment Details section of the Portal. Please note we cannot take this one-off fee via Direct Debit.



Please get back to us and reply to this ticket stating the following information:



* BT's reference number for the order (should be in the format ABC123DE)



* Your new full address including complete postcode,



* Your new phone number if known,



* The date you'd like the service delivered,

(7 days is the minimum notice)



I hope this is of some help to you and wish you a speedy and successful reprovide and move.

Mark, thanks for the very detailed response. Once I have a firm completion date I will get things in motion.

What is it the likelihood of it working?

About 30% (success) without PN's influence in our experience and some very painful delays in resolution if it fails.

I would not touch it / recommend it ever....