> What about all those that paid extra for months to que jump - have they all been upgraded?

Sadly we will never know..

If PN don't know their own policies without having to debate and discuss them in a 'meeting' is it any wonder no customers are aware what they are entitled to or not?
-----
Well, it can't be true can it? Some senior PN manager told the CS agents days ago to start feeding out the new charges to punters so the policy was clearly in place - but in PlusNet's typical secretive way whereby they presumably hoped to catch as many fish as they could before someone rumbled what was going on.

The alleged "head-scratching" over the last few days can only have been about how to spin it to the punters now that they have been found out.

This disinformation was brought to you by PlusNet - the Voice of the People. How quickly they fall over themselves to prove that nothing has changed.

Simon

The wholesale fees are at http://www.adslguide.org.uk/newsarchive.asp?item=2591and have not altered as far as I am aware.

Note that those who previously had the ISP pay BT Wholesale for a regrade to 1Mbps and 2Mbps are now getting wholesale to do the regrade to max for free.

I would guess a single

It would seem that Plus.net would be taking a loss of 88 pence per transaction if you factor in the VAT though, maybe they were quoting an ex-VAT price too?