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KingP
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Dear xxxx,
If you wish us to supply a MAC key then the deferred terms as stated above will be required first, we will not be issuing this FOC.
We are fully aware of the procedures to log into e.co & woosh, so there is no need for you to explain this to us.
I see you have reported this issue before back in July (22/07/06) via our automated faults checker.
Within this report you indicated that the syncronisation of the line is dropping. As i'm sure you'll be aware we cannot directly cause this problem, the sync represents your connection to the telephone exchange - on a related note a move to any other ISP would see the issue remain.
The other reason i mention this previous report from yourself is that you closed it approxitmately an hour after raising it, so therefore the automated woosh never completed, and as a result nobody on this side was ever passed the issue.
We can and do raise intermittant faults to BT WHOLESALE on a daily basis, these do sometimes take longer to resolve due to the intermittant nature, but do get fixed.
We would be more than happy to investigate this issue and get it resolved for you, If you want us to woosh your line and raise a fault please access the faults checker again (http://faults.plus.net) and allow the process to complete without closing it.
I would also point out you cannot migrate and have a fault open with BTW at the same time:
As soon as a Migration order is submitted by the new ISP, this would see the asset reported as CEASED in e.co and we'd be unable to perform a one shot check on the circuit.
So in short, we can either generate the MAC (upon recipet of the previously advised payments) or we can investigate the fault for you.
Please advise how you'd like to proceed.
Regards,
Andrew Bunker
needless to say the no sync fault was closed as i had sync return fine and without interuption within the hour but they dont understand the fault im reporting within their network? Not meaning to be funny but if i employed them on my team(rival ISP 2nd technical support team) they would be sacked as they just arent reading it right at all let alone spell checking it or grammer checks.....
Really riled about this now so one phone call to sort this as im gunna demand a TM speaks to me and no normal CSA or 1st dogsbody type or this goes off to watchdog as i just copied the whole thing out...
