What happened to the ADSL Max upgrades?

I just popped round my Dad's house to find he's still on his 2M/256k connection?!?

I requested he was regarded to ADSLMax MONTHS ago when I did mine. Has this been overlooked or was it no longer being done for existing customers?
Do I need to get his MAC code...?

I'm still on 1Mb but got the upgrade email (finally) today so it looks as though upgrades are slowly trundling through the system.

Didn't you pay the Fiver to jump the queue?
If not, prob why so slow.

Have a read of this post on the Plus.net portal forum:

http://portal.plus.net/central/forums/viewtopic.php?t=48857

The part of interest is this bit:

<Quote>

Clarification for Max Upgrade Procedure

Over the last week it has become apparent that there has been some level of confusion within the customer base surrounding our Max Upgrade procedure.

Prior to now, the Comms Team have been placing manual upgrade orders at the request of customers on our support forums. Additionally, the Customer Support Centre have been placing manual MAX upgrades as per our standard procedure, which has always been to charge

Edited by caesar_salad (Fri 06-Oct-06 22:50:37)