4th TIME, Disconnected ! MEGA Payment Problems

Its my Mother In Laws' Broadband Plusnet account - few months back (4) her Credit Card expired and she no longer uses it so wanted to pay via Direct Debit.

Her details were allready in the system....

For some reason they failed to use her DD and Disconntected her, the same happend again then again,..

Then after we posted into here +Net customer Support called her up - and said they confirmed her details were entered into there system correctly - this was a month ago.

Then today............

GUESS WHAT !


Disconnected

For the LOVE of god what does it take for +net to actually use her DD Details.!!!!

This might be a silly question, but has your MIL contacted her bank to see if Plusnet have submitted a DD mandate (if they can remember as well), and if so if it is active now? They may have refused the mandate for some reason. Just an idea in case it is being bounced by someone other than PN.

Yeah its showing as added at the bank,

and theres enough money in the account to avoid a knock back.

they Should rename Plusnet to " GroundHOGDay " in there mission status.

When I setup my first DD with Plusnet istr I had to raise a ticket to make sure that DD was the default payment method.

Ian

Then after we posted into here +Net customer Support called her up - and said they confirmed her details were entered into there system correctly - this was a month ago.

So technically it is setup, but not activated, perhaps Mr Blobby can kick some butt for you?

Have you asked your bank if a request was made? Maybe with a bad reference or something similar?

+net when they phoned 2 weeks ago, said her DD details will be entered into the system in the next 2 days, she also said that she no longer has the visa card.

+net are a

J O K E !

I'v just checked the tickets on the Plusnet System as well,,,

and Found this one


------------ QUOTE-----------

xxxxx xxxxxxx A&BS - Accounting, HR & Legal 4:36pm, Wednesday 4th October 2006
As per our conversation I have entered your DD details onto our system. These will take a few days to go through the banking system.

Regards,
xxxxxxxxxxxxxxx

------------ QUOTE-----------

This was after the phone call, so they 100% have her DD details on there system and confirmed...

I think its time to contact "the register " see if this a newsworthy story.

It's nuts that PN don't hound people for DD more... credit card fees are much much higher than direct debit.

That reply just says they are entering the DD details as a payment option. They must of been entered as the bank has the mandate setup on the account.

When PN create the bill you should get an email a few days beforehand saying what amount will be taken and by what method. Copies can be found in the My Questions area of the member centre (closed questions). Did this say Direct Debit or Credit card?