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I sent this to plusnet....
My connection is up and down like a yoyo since I was given max dsl, tonight my speed test on your portals shocked me at how pathetic it is, 417kb and 616kb!!! I thought that this must be a fault with your bandwidth tester, it's not, I tried it on the namesco site too and it reported how pathetic my connection is here.
Also when I am trying to download P2P traffic, be it bit torrent or through limewire I cannot get speeds over 10KB, this is in respect to the fact that a year ago I could run at maximum speed. Now doing anything, even gaming is a joke, look at this for a trace route
C:\Documents and Settings\andy>tracert 81.19.208.13
Tracing route to 81.19.208.13 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 158 ms 198 ms 172 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
4 83 ms 51 ms 50 ms ge0-0-0-103.ptn-gw2.plus.net [84.92.3.18]
5 52 ms 49 ms 48 ms ge0-0-0-22.pte-gw2.plus.net [212.159.4.10]
6 49 ms 50 ms 47 ms vl23.thn-gw1.plus.net [212.159.4.19]
7 64 ms 178 ms 138 ms lonap2.enta.net [193.203.5.135]
8 51 ms 53 ms 48 ms te4-1.telehouse-north.core.enta.net [87.127.236.
38]
9 51 ms 50 ms 50 ms 62-249-255-186.no-dns-yet.enta.net [62.249.255.1
86]
10 50 ms 49 ms 51 ms sov-r1-rtr1.4u.net.uk [217.146.81.254]
11 54 ms 52 ms 52 ms 81.19.208.13
Trace complete.
This is pathetic.
I have several questions that I would like answered before I contact Ofcom as you are not providing a service, your providing nothing but a poor physical connection for people who look at webpages and nothing more.
1.With you throttling P2P with your ellacoya switches how are people supposed to download.
2. What is the point of max dsl if you cannot achieve anything remotley near ISDN download speeds?
3.As you are throttling surely their must be plenty of bandwidth available for gaming etc, it appears you cant even do this correctly, what are you doing about it?
4.I first started using your service back in 2002, until the past year it has been perfect, and it made profits! So why are you know throttling when you can make the profits anyway? Greed by the board?
5. I hear you are about to be taken over by B.T. Will they also be using these ellecoya switches you enjoy using to frustrate your users?
6. Will they be throttling ports like you do?
7. my final question is this, a DOS attack, or denial of service is something considered illegal on the internet, in many peoples views, you are in effect using a denial of service on your own customers by preventing them the freedom to do as they wish with thier connection, an analogy is this, if you were at home watching a film you just paid for on sky or cable and it kept stuttering and stopping you would be furious, what is your companys views on this??
I look forward to all the answers for the above.
Thank you.
p.s. this is not a personal attack on you as a person, but a list of complaints against your company so do not take it personally!
..............now it has been 50 hours, no response at all to these questions, I sent another ticket to ask why this one hadnt been answered, i got a reply stating that some questions take longer than others to answer..hmm so i asked why is this taking so long after 24 hours asking how long it would be....no respose in 16 hours...not bad for an 8 hour turn around eh!!
My question foryou Joe Public is this, are they not supposed to answer within 48 hours maximum?
Thx
MaxDSL with Plusnet synch at 6MB download at 6KB
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