Very bad service

just thought I let people up until 2 weeks ago my 8meg service was all good.but then i got no connection and phone Plus, after 2 weeks and enigneers visit there was nothing wrong. well there is and i proved it i have a bt face plate with the filter in and that is causing the problem, when removed face plate and put the new ones for a mirco filter my dsl router sprung in to life phone plus and got the profile back to 8meg all good you would think no my phone wont work properly (very noise on the line and i cannot end calls)have told plus this morning and told to call bt well the long and short of it Iam moving away from plus.

If you have a line fault then it is a BT issue, and has to be reported to BT.
There is not a lot PN can to, if they have reported a fault and BT have failed to find it,
it is BT fault, not a PN one.

Well - if you move from plus with a problem that is not of their making, how do you expect changing broadband supplier to help?

>Well - if you move from plus with a problem that is not of their making, how do you expect changing broadband supplier to help?


By moving to cable?

Edited by deleted (Fri 04-May-07 12:09:57)

If you have noise problems on the voice side of the telephone line call BT on 150 and report it. Do not mention anything about ADSL (Important!) and lodge a fault with them.

Good answer... if its available of course in the area

I've had a look over the fault ticket on your account and firstly want to apologise for the length of time that the fault has been ongoing.

I can see that the fault was raised to our supplier and after the initial tests that we completed it was advised that the problem was due to a large number of uncorrected blocks on the line most likely caused by your internal setup or poor line quality.

Its clear that the problem is due to the faceplate fitted by BT with the built in filter and I can see that we are arranging an appointment to have this rectified for you.

I appreciate the frustrating nature of having an ongoing fault, and am sorry that you feel you have received poor service during the fault investigation - the requests that were made of you to test certain things at your end were required to progress the fault. It is unfortunate, due to the nature of ADSL technology, that some faults can be harder to diagnose than others. This obviously leads to longer resolution times for which I apologise.

Hopefully BT will make the necessary repairs and your connection will return to normal in the near future.

Chris,

You replied to the wrong person, try reading it in threaded mode, or have a word with one of the other reps.
Just don't want your post getting lost in the thread and the OP thinking you never replied to him.