In reply to:

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I see several mention of 'Pro' and 'Anti'. TBH I've never heard so much hogwash. Who the hell is 'for' an ISP and if someone is 'against' an ISP enough, then they should be looking inward I feel.

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I hate being labelled and I get it all the time.. I'm using those very conscious of what they're going to result in but I hope people will consider them as my attempt to make my point without getting personal..

seb

In reply to:

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after we've made a controversial decision.. There's another one coming up soon

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Place your bets now people

> I do feel the lack of another Mod on this forum doesn't help.

Tell me something.. Would you dare let a new mod loose in this forum?

We don't have an in-house psychiatrist.

seb

The thing is though Seb I posted the post about them being liars, as what they did tell the customer on face value justified that.

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=2987222

"Its bad enough for any ISP to lose any customers, but to lose them and try and put the customer off with LIES is wrong. "

Which was then backed up by:

The OP has since posted

Ha! I knew it. Lying sods. That's good info about the traffic shaping on the Connect package, thanks. I have friends considering Connect, so I'll let them know.

Which was then counteracted by PN here:

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=2987685

I have spoken with the analyst concerned and I accept that there was no deliberate intention to mislead.

She has now been briefed fully on Sky products and the need for accuracy has been reinforced with the team.

So action was taken by PN to stop the misinformation, which was accepted by myself.

Whichever way you look at it, the Agent did not tell the truth first time round, to me that is a lie, or as my mum would say a 'White Lie' although not intentional.

So if I have caused all this I would like to apologise, as I started that thread and used the word LIES.

> Perhaps TBB should close the forum for a week to let it all cool down

One idea I had was to limit posting to one per day per user.. but I think that could be counter productive in terms of helping users.

Another possibility was to split the PN forum into "policy" and "support"


seb

>Sometimes I think asking to post links is just as bad as 'fanboys' asking why that question has been asked!

TBH I can't see how you work that one out.
I haven't questioned your right to post, just wanted you to point out the reasons for that statement.
As I said I might have missed it, but on the other hand maybe you are mistaken.

> But we know what "side" the line has been drawn on!
> It remains to see how one sided it stays

This line is in the middle..
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So is this one..
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...but the right goalpost moved resulting in a shift of the position.

It's always about perspective.. I'm sure PN would argue we've been very much one sided last year... maybe even now..


seb

How about giving the job to Simon

"Perhaps TBB should just close the whole forum for a while"

That's the best idea on this forum today. Then there is no arguing about which side has been banned.

As it is likely as not will feel like an ice hockey game when sides count how many players in the sin bin.

In reply to:

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I think we went through this before, you didn't want those kind of stickies in your forums which is understandable given you want to maintain a friendly relationship with ISPs. I think you've lost a source of good advice on consumer issues and the site will be poorer for it.

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No... I mean I haven't seen people GO TO COURT on this.. We've seen a mortgage company sue BT for their broadband service.. Where's the PlusNet case?

I'd offer to pay for it but <cough> that might not go down well with some people

We do want to maintain friendly relationships with ISPs but this doesn't mean we want to take their side.. and we're quite prepared to let a relationship go if it's the cost of doing what needs to be done. We let PN troddle off the forum before rather than run it how they wanted us to run it..

We need to improve our information on consumer rights on our main site (this isn't a PN issue.. it's widescale..)

seb