Sorry, I know a good opticians for you, that post said it was the best idea today, NOT for today. Just shut it up that way you make sure you get all those nasty pro and anti PN people.

So am I

>No... I mean I haven't seen people GO TO COURT on this.. We've seen a mortgage company sue BT for their broadband service.. Where's the PlusNet case?

You have to be realistic though, it won't get as far as court or ADR. Any time there is a customer that is forced down that route the ISP relents and gives in. They do so because they know that:
a) they will loose,
b) the cost outweigh the benefit of defending the case, and/or
c) it might give the whole customer base a right without having to go to court (contract terms)

It is therefore unlikely that you will see it anytime soon, but the ISP can in the meantime afford to drag its heels on problem cases and only relent if the customer is persistent enough, and they know most aren't.

Can't disagree with you.....not sure what the solution is?

In reply to:

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Whichever way you look at it, the Agent did not tell the truth first time round, to me that is a lie, or as my mum would say a 'White Lie' although not intentional.

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Lie \Lie\ (l[imac]), n. [AS. lyge; akin to D. leugen, OHG. lugi,

1. A falsehood uttered or acted for the purpose of deception;
an intentional violation of truth; an untruth spoken with
the intention to deceive.
[1913 Webster]

I know there are other definitions which refer to simply a ficticious statement etc. but the general perception of a lie is something that is intended, not a mistake.

Therefore if you call someone a liar you are accusing them of purposefully deceiving.. not making a mistake (even a negligent one)

This may have been the last straw but this was not the main issue at the heart of this issue so I'm not going to labour on this.

seb

Thinking about it, there are well measured posts on here, with lots of thought and research, there are very poor posts on here i.e the opposite end of the scale purely meant to damage the good posts and then there are the bulk of us in the middle somewhere I suppose.

> So it is a very one sided view! Leaving the "pro" but getting rid of the "anti".

It wasn't an exclusive statement.

seb

we can both keep out eyes on this forum and see what our views are in a few weeks.

In reply to:

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It is therefore unlikely that you will see it anytime soon, but the ISP can in the meantime afford to drag its heels on problem cases and only relent if the customer is persistent enough, and they know most aren't.

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Well that's something we need to help users with. The ADR route shouldn't be that complex or intimidating.

seb

I can't disagree with that