"I certainly believe there was a lack of substance in the last accusation(s) made against us,"

I don't think you've been candid at all. If you'd said you'd not trained the agents properly I could understand that. But a 'misunderstanding'? What on earth is that? And how come all the 'misunderstandings' are always in PN's favour?

TT

"help/support/technological discussion/policy discussion"

In my opinion one of the foremost people to post on these matters was pr100 and look what happened to him.

Do you really mean posts that agree with PN on these matters?

No

Then it is personal to pr100. Who else has seriously argued about policy etc, excpet he and rsharma?

Certainly I agree what the board is for, but those who do that are the ones who get those comments you complain about and then pay the price of being banned. I don't think these boards will stand any sensible discussion any more after this pantomime.

apart, crucially from the fact which several do not seem to understand or accept that PR has not been excluded for having an anti-pn stance.

Hang on, Seb's post confirmed it as a problem on TBB so why call for the need to show evidence? or don't you believe Seb either?

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executed one of the people

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its not a life ban! Its happened lets move on

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this is not a back street BB board, but one of the foremost sites

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which means to me it has to be police properly. PR100's post in the last week or so, were not helping to sort plusnet, they just appeared to be from a person with a grunge stirring it up. If plusnet are training their CS to lie to retain customers then we will see more evidence of this in the coming months/weeks, hopefully on this board, and if it was just a mistake on the part of the two CS's then we won't hear anymore of it. PR100 took two events and created an internal policy within plusnet, which I felt was a jump made quickly. This board has been quiet in the last month or so and that seemed to make PR100 more frustrated and that came through in his posts. I thought he was losing creditability in my eyes and was just too wrapped up in it all.

[Like, would I ever really trust Pn again? I doubt it.

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I can understand that, I won't use a few companies that I have been let down by, but why keep coming back? are you coming back to help plusnet improve by comparing them to the service you are now on? are just hanging round to help people in general or are you just coming to score points? I have only read your posts in this thread, I don't go back over peoples posting history so I don't know why you come here

There are only about 100 active users on this board, can we say that is a true reflection of plusnet with their 150-200K of users?

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Looking at this thread I think proves banning Simon for 3 months isn't the answer.

Until the tit for tat stops and something is done about the couple of posters that
never add anything to a thread, just try and derail it, there isn't much hope for this forum!

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Maybe... might need to extend it to others soon.

seb

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Then it is personal to pr100. Who else has seriously argued about policy etc, excpet he and rsharma?

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/me wonders what you're doing..

I don't agree with rsharma all the time, but he's low on my list of concerning users frankly.. Several others in this thread are far higher..

I'm thinking of moving this thread to TTTS.. but not sure if it's better to close it.. Will have a think about it. I don't have a problem with discussion about our moderating policies and I don't want to curb that but I think this forum needs to be able to move on.


seb

>Maybe... might need to extend it to others soon.


I know you and the Mods have a hard task, and haven't got the manpower to go though ever post on this forum.

Sometimes a thread gets out of hand and a comment is make at the end of the thread, as no one has the time, or really wants to go though the posts to see where it started and who started.

And there is also the ones harder to spot, unless you are in this forum a lot.
They are the ones that make the flaming comments, but leave it long enough between posts to it mainly goes unnoticed.