Question about restriction levels

I've just hit my 13gb limit for this month and have been put on level one restrictions (BB Prem) but I've been reading the email I got when I saw this...

"the restrictions on speed only ever apply within peak-time."

My issue is that its now 11 in the morning, well before peak time kicks in and I can't get above 30Kbps on either usenet or Torrents.

This is what I get from the BT speed tester

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4736 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2846 kbps

So its not my connectiont hats the problem, should I open a ticket or is this normal for anyone on a level 1 limit?

is this just the standard traffic priority at work ?

"Different types of traffic have a different priority at all times on our network
Peer-to-Peer Bronze
Binary USENET Bronze"

But its only dropped to those speeds since level 1 was applied on my connection, I can't even get above 30Kbps at 3 in the morning?

put in a ticket and ask for an explanation.

I thought Peak Time was now 8AM - 12 Midnight???

>I thought Peak Time was now 8AM - 12 Midnight???

The new products are, but the OP is still on BB Prem that is 4PM to Midnight

we've "educated" the ellacoyas I expect...

It does seem that the myraid of profiles seems to be part of the constant confusion.

Any chance a Plusnet rep could have a look at ticket ID: 21890308, its been sat there since 8 this morning and everytime I log in it says its been actioned.

I've jumped through all the hoops and done all the tests and now it seems no one knows whats happening.

I've not responded to your ticket, but can you just let me know what time you are talking about?

I'm guessing we need to try and replicate this using a dial test from here - From what you report it sounds like a 256K rate limit, but I've checked your profile and there certainly should not be anything like that off-peak. This could be an effect of packet drops in the queue (We saw a marked increase in Gold traffic last week, which willl mean traffic like P2P has less to go round), but from what you are saying it sounds too consistent to be just that (ie if it were 12 - 4PM that you reported it, I could see it being the case, but at 4AM if it's like that it will need some further investigation).

Ian

Thanks Ian, I'll run some tests during off peak tonight, see if I can't plot out my P2P speeds over 24 hours.

I also got this on my ticket just recently

In reply to:

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Dear Mr Morris,
the reason that the download rate is not running at a great speed at this time is due to the fact that you have used a large proprtion for your download limit this month currently at 29.93GB.

i would suggest that you review the new accounts that we have launched on our website this last month. we ahve accoutns that have better suited usage for the times that you are using the connection and should give you a better experiance.

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This fails to note that only half of that is peak time downloads and I've made it clear in my tickets that I accept that peak time useage will be capped, its off peak I'm having problems with.