cancelling plusnet help

I am a student who no longer wants BB at my student address has I have now completed my course and will be moving back home. I am wanting to cancel my BB with plusnet and was wondering if there is an easy way to cancel via there website. I sent them an e-mail a couple of days ago but I have only had an automated responce. Anybody got any step by step instructions has there is nothing on there site that jumps out at me on how to cancel.
Thanks.

Hi there.

If you visit help.plus.net and log in, you will see our help and support section.

This is also available on the top menu bar on any of our portal pages.

From there select

Customer Services and Billing

Account management

Cancel my product

I hope that helps. If you have any further queries just shout

Thanks for the info but I went through this procedure on Thursday and still haven't had a reply, am I right in thinking they don't work on a weekend. If they don't reply it doesn't matter has I have a copy of the automated responce with the 30 day cease notice attached and I'm cancelling the direct debit. Another thing is, they say there is a charge for the cease of

Mark works for Plusnet so I'm sure he will look into this for you if you can give the ticket number.

Ian

Hi there.

The 30 days notice starts when you raise your request, not when we process it, so you'll have no problems there.

If you'd like to PM me with your username or a ticket ID I'll gladly take a look at this for you.

I've sent you a PM thanks for the help.

I can see that this has now been sorted for you and the account is scheduled to be closed 16-06-2007. No further payments will be taken from your account.

Thanks