OK this is getting silly now, its been 1 week since I first raised this ticket and I'm still having the same problems, I was watching my download speeds earlier and I was getting 250-300Kbps which was nice. Then at EXACTLY 12:00 it dropped to 30Kbps, not only that but when I'm under these bizzare restrictions I get 502 errors from usenet so I can't even leave anything downloading.

Questions

1) If its restricting me from 12:00 its obviously counting that as the start of my peak time, am I also getting traffic counted between 12:00 and 16:00 incorrectly attributed to my peak time allowance?

2) How come this is still an issue after a week?

3) Is it really all that difficult to put me back on the correct profile for a Premier account?

Incase anyone still cares about this, its still not been fixed and I've paid up for this month so all restrictions should have been lifted anyway.

Very very close to requesting a MAC code

It sounds as if Ian checked things out and decided no restrictions were in place. Perhaps you could chase things up with him and see if there could be any other explanation for the speed problems.