Best way to find out, add it to the Questions thread. Hopefully it will be followed up in the global reply to those questions raised there.

>Given our ticket response times these days, I'd be surprised if these tickets were not raised that same day.

Which is what precisely? I have seen plenty of reports from people waiting days on end for action on their tickets and one case in particular that led me to publish the details:
http://pn-the-truth.blogspot.com/2007/05/inept-service-technical-support.html

I think he's referring to initial response.

So I wonder why he hasn't seen fit to update his answer with the details requested.

Any tickets I have raised have been dealt with quickly. You suggest plenty of reports of people waiting days on end but could you clarify what pecentage of tickets raised are dealt with in this manner. Plenty implies a high percentage which would indicate a big problem if what you suggest is true.

... perhaps because he has better things to be doing ?

FWIW, I suspect he meant 95% of comments in the PN section, BICBW.

In which case why not just say so.