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Standard User ConorMK
(knowledge is power) Mon 11-Jun-07 09:33:19
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ongoing connection problems


[link to this post] 		 
Yesterday I raised a ticket 22106611 to have my dropout problem looked into and the tests were run but the result was inconclusive.

I have just received an email stating my ticket has been updated but because I am at work right now, the Plusnet Member Centre is blocked as i do not have a UK IP address.

Is any one from Plusnet able to advise what is happening with this as I do not have visibility?

Many thanks

Conor

There is absolutely no substitute for a genuine lack of preparation
Standard User deleted
(deleted) Mon 11-Jun-07 12:14:48
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Re: ongoing connection problems


[re: ConorMK] [link to this post] 		 
Hi there,

Basically BT want you to retest. This should be done with your broadband hardware in the master BT socket, with all other devices disconnected.

If you're still having issues we will need to pass this back to BT for further investigation.
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