Yep, all customers were emailed back in September, and the charges came into effect on the 29th of October.

As has been said, this is a fee applied by our suppliers, and is not one we can absorb across the board.

this is a fee applied by our suppliers, and is not one we can absorb across the board.
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Does that mean that you will absorb it in some cases?

Simon

No Simon.

It means we will pass it on to any customer where the charge is applicable. The relevant circumstances where this charge applies has been communicated to our customers.

From that esteemed ISP Tiscali's T&Cs:-

"12.14 If you end your contract for Broadband Services with us and do not request and use a MAC, you agree to pay us a cessation fee of �40. This fee is to cover the cancellation charge that we must pay BT and associated administration costs. The cessation charge will not be payable where you are moving home and either you have subscribed to our Broadband Services at your new address or we are unable to provide the Broadband Services at your new address."

Plus are in good company . Of course if Plus did not charge and one was a Tiscali customer wishing to cease what might one be tempted to do?

Would it be fair to assume that if they opt for a cease they no longer want that type of adsl service. If they did surely they would migrate and avoid the cease?

http://www.pioneerthinking.com/na_splitends.html

There's only one answer to that.

Simon

Has anyone compiled a list of ISP's that do not pass the charge on, would be interesting to see and could influence future choice of ISP!

I presumed that one would only ask for a cease if one wished to give up broadband (at least via BT copper). Assume you were made redundant and decided to give up BB as an economy. Customer of Tiscali - get MAC - move to PN (if no cease charge) then cease under 90 day money-back guarantee. PlusNet pick up the cease charge - good business.

It would be easier to do the other way around. Hardly any charge the cessation charge at all.