IP Profile differences

If your router reads nearly 2400 and you are testing on BT at 2000 but plusnet high speed says 1500 what is your ip profile?

Do plusnet need to change something or is the system slow in catching up or is it done manually.

Does the fact BT is testing at 2000 mean nothing because plusnet reads 1500

Our profile should match the one set by BT, this is updated twice a day (IIRC). I'll go check your account and give it a nudge in the right direction.

*It had already been updated to 2000 by the time I looked at your account.

Edited by chrisparr (Tue 18-Nov-08 10:53:04)

In reply to:

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I'll go check your account and give it a nudge in the right direction.

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Would you give my profile a nudge in the right direction also chrisparr? I raised the problem by ticket last week and was sent the appropriate long winded questionnaire and things to do list ( staying up late to do the BT speed test's etc..). I did this but the response from PlusNet was to bring my BT profile down to 2500 from 3000 Mbps to match PlusNetss traffic shaping I presume! My PlusNets speeds were, at that time, 198kbps...

I'm on a legacy product (PAYO 2GB GOLD). I've had the BT profile ever since I paid over �233 for a so called engineer to fix my NTE5.

Hiya,

Drop me a PM and I'll have a look at your line.

I think that you're missing how the different profiling systems (ie: ours and BTs) work. We merely mirror BTs and have no way of changing the BT ones ouselves. Occasionally you'll see posts where we've changed the profiling, but that's just to match what BT are profiling the line at.

In reply to:

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Drop me a PM and I'll have a look at your line.

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PM sent James...

I still don't understand how BT can drop my connection profile after more than a week and PlusNet doesn't adjust my connection profile upward accordingly within that time scale.

In reply to:

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* BT did that and then we made sure that the same profile was set on our network as per the BT one*

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My connection profile with PlusNet is the same as it was and it remains the same. BT's connection profile is lowered by 500kbps than it was before I raised a question with your CSC. The disparity between PlusNet's connection on my line and Bt's profile is a puzzle.

Thanks for your help so far

I suggest you read your PM reply that I sent you yesterday

Your sync speed at the time of ~3200Kbps is below the threshold for an IP Profile of 3000Kbps and is correct for the IP Profile of 2500Kbps.

Basically your sync speed dropped. We didn't do that. Neither did our traffic management systems

When you say should match the one set by BT, what is the defining factor, up to your software to do the job or do you often have to do it manually, ie nudge it in the right direction, it's just I've came across this on a few occasions.

The other day it was updated by the nudge method as someone from Plusnet called anyway so mentioned it and they took care of it, however they said my line only supported 1500k yet it has been set higher than this on many occasions, anyway it was set at 2000k and probably achieved the best service/speed from Plusnet since joining.

So once again, the BT throughput speed for test now says 2500k yet Plusnet shows 2000k, last time it was throughput speed for test is 2500k yet Plusnet shows 2000k.

Would it be wise to nudge this up, reason being my connection has a little history of being a bit rubbish and experiencing disconnections, usually my router stats are about 2100-2400 with margin of 9db, but after last disconnection or BT reboot/testing or whatever the stats are now 2880, highest they have ever been and I notice the margin is now on the 6db region.

So would it be advisable to nudge or just sit tight?

Edit, popped out after typing this and returned to notice that a reboot/disconnection had taken place and checked the plusnet site and the speed on their matched BT test..the router stats were also higher at just under 3000k

However ran a few tests and instead of being faster, it was slower...by quite a lot!

Check this link for result : http://img136.imageshack.us/my.php?image=plusnetlowspeedsca8.jpg

I went to the next level to do the second test with no luck, I changed the username etc like instructed but it was not playing ball, it spoke of putting in your ISP after the bt test blurb, I did this however not sure this was the way it used to get you to log in was it?

Edited by deleted (Sun 23-Nov-08 19:03:49)

Hi ironnapper,

Not sure why the faster profile was slower, though Sunday lunchtime can be a busy one as far as the internet goes.

As for the BT speedtester, they changed it a while ago to use both the speedtest realm and the ISP realm - that way any discrepancies between the two are shown.

This test was not carried out at Sunday lunchtime, however prior to the Plusnet speed matching BT, it was fine, like I said the best it's ever been and that was more around lunchtime.

However for the record, it's still chronic and I make it 00.03 here, so I would assume that rules out busy time being the culprit?

I just ran another BT tester and notice throughput has dropped back to 2000k..

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 2752 kbps(DOWN-STREAM), 736 kbps(UP-STREAM)
IP profile for your line is - 2000 kbps
Actual IP throughput achieved during the test was - 815 kbps

That is probably the best I've had but still not upto much and why does it not give me the option to run the 2nd test, is that only if it's bad bad?

I did try to do the second test before and changed the log in but still it was not willing to do the business.

Why does the BT system drop the throuput, is it clever enough to pick up on problems or is it only down on sync rate drops

Edited by deleted (Mon 24-Nov-08 00:15:35)

00:03 is probably the worst time of the day possible. Everybody running P2P and other downloaders has them scheduled to start at midnight and Plusnet change their priorities to allow those protocols to take up more of the available bandwidth.