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This morning I finally decided I have had enough of pussyfooting around with Plusnet and their ADSL2+ trial. I called accounts and asked how much was left of my broadband contract, I was initially told it finished in August 2010. After arguing the point I was eventually told my contract finishes in December 2008.
I then looked at my questions and found:
Customer requested to have his Home Phone Essential changed to Talk Evening & Weekends but this was not actioned. Please have the HP changed to the E&W.
This seems strange, I don't have Plusnet supplying my phone, nor was it mentioned during the conversation.
There is no excuse for this, the person I contacted spoke English fluently, just a shame she couldn't understand it at its simplest level.
This encounter did nothing to improve my present assessment regarding the service provided by Plusnet!
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