Guarantee on the free router

Does the router supplied by Plusnet come with a guarantee? If yes, how long is the guarantee, 1 year, life of the contract, or something else?

There should at least be a one year warranty on it provided by Thomson the manufacturer.

I doubt PN provide any enhancement on that but you could always try an old sob story

Yeah, I would expect at least a year too. Can a Plusnet rep give the official word?

Word.

Sorry, sorry, couldn't resist

It is indeed a 12 month guarantee (from the date of delivery), just raise a ticket or give us a call and we'll arrange an RMA.

So the router that isn't yours until you have been with plusnet for a year won't be replaced once it is actually yours?

In reply to a post by kamelion:

So the router that isn't yours until you have been with plusnet for a year won't be replaced once it is actually yours?

As far as I'm aware, it's yours from day 1. It's free if you stay for a year or £40 if you don't. But either way it's yours, because they don't want it back.

Kind of like an interest free loan that they then right off if you stay with them for 12 months.

In reply to a post by orbrey:

Word.

Sorry, sorry, couldn't resist

It is indeed a 12 month guarantee (from the date of delivery), just raise a ticket or give us a call and we'll arrange an RMA.

Whats the situation if you flash it to the Thompson firmware ?

Hi Taras,

I'm not sure on that one. I suspect we'd still RMA a router with the Thomson firmware though there might be issues if it's the flashing process that's bricked it (unless we'd asked the user to reflash). I'll get some clarification on that this afternoon for you.

In reply to a post by orbrey:

Hi Taras,

I'm not sure on that one. I suspect we'd still RMA a router with the Thomson firmware though there might be issues if it's the flashing process that's bricked it (unless we'd asked the user to reflash). I'll get some clarification on that this afternoon for you.

Was hoping for an update. The reason I'm asking is that i've seen the tg585 crash and then promptly have problems rebooting or if you power cycle it then has problems to get to even the wireless enable stage (or active Ethernet stage). And the only way to resolve it is to let it cool down for 30 mins.

The box is quite warm at that stage but not excessively. Hence not quite sure if its firmware or a hardware issue .