In reply to a post by wingco1:

I would have thought it right to address the customers concerns, and put the request in a support ticket. Wouldn't you agree?

Or do you prefer to slag people off just for kicks

I haven't slagged anyone off Wingco and I find your moral outrage at my suggestion that the OP is mistaken in his beliefs laughable given your penchant for berating plusnet at every opportunity wether it is deserved or not. The words "pot", "kettle" and "black" spring instantly to mind.

As for addressing the customer's concerns, the plusnet staff have, in my view, gone out of their way to ensure that he was kept up to date with what was going on. Further, he has not been charged for his internet and has been assured that he would not be until the problem is sorted out. He still has internet connectivity albeit at a reduced level so in this case plusnet can't be faulted.

Unless of course you want the staff to go down to the exchange in person .

Edited by deleted (Mon 10-May-10 18:30:51)

As expected you have side stepped the point put to you.

If you read my previous posts I have not berated Plusnet, I have in fact supported the actions of Adam in his dealings with BT. However let's not let fact get in the way of a good rant

Your attempt to belittle the OP is there for all to read.

In reply to a post by wingco1:

As expected you have side stepped the point put to you.

If you read my previous posts I have not berated Plusnet, I have in fact supported the actions of Adam in his dealings with BT. However let's not let fact get in the way of a good rant

Your attempt to belittle the OP is there for all to read.

Point it out then

plusnet want to send a BT engineer round my house for the 7th time in 6 weeks.....

This is my response to that......

I won't accept under any circumstances BT coming to my house until they complete the outstanding work and fix the problem, then they can come and have a chat with me and check everything is ok if they wish.

They can get all the info they need by starting at the cabinet and working back to the exhange from there if they choose that route, no need to visit my house for the 7th time.

As we know they have unfinished work to be completed on the e-side cabling and at the exchange with the twisted pairs, line card and lift and shift, it makes sense they do that first and I cannot see any need to come to my house until they have completed the work they have already agreed needs to be done.

Plus, I simply am not in good enough health to be unnecessarily disturbed by BT yet again...so I would urge you to find a more common-sense approach which causes me the least inconvenience and stress to my medical condition which I have already explained does not respond well to stressful situations...

It seems there is an ISP out there that can get BT to fix faults, I wonder what they do differently compared to other ISP's....?

http://aaisp.net.uk/broadband-trial.html

Their faults team is manned by mothers-in-law, all highly practiced at nagging

I was told this forum allowed reasoned discussion for adults.....can someone let me know if juveniles are allowed to do their best to ruin the content of this or any other thread?

Are you considering AAISP?

If that was meant as a reproof to kamelion, (with whom by the way I frequently disagree so have no axe to grind), did you get out if bed the wrong side today?

Surely adult conversation often includes humourous asides? I thought it was moderately funny, though not something that approaches my own high standards .

AAISP certainly do seem to have highly effective methods. In the absence of any other explanation kamelion may even be right!

Well it was early in the morning I will endeavour to do better next time but it was in the vane of the shreddies adverts

I'm not sure nanas would be as good at nagging BTO as mothers in law tho

Edited by deleted (Tue 11-May-10 12:42:34)