Email redirects

Hi All

Has anyone used the PlusNet email redirects system???

I have tried to 'set it up' and I wonder if I have totally misunderstood what it is for???

In the first 'box' it asks for the address of what address the sender will use e.g. [email protected] so I entered the mailbox name I wished to "redirect" in the next box down it asks for the email addy of where you wish the redirect to be sent to, in my case I have tried my BlackBerry account.

However, two things struck me 1) nothing happens i.e. the redirected email does not get to my BB and 2) if you look at the PlusNet system for the list of redirects there is no list of (in my case) one to see, so what gives???

TIA for any insight on this one

I've just had a quick look and there are no redirects set up on your account. I tested on my own account and it's working fine so it just looks like it hasn't saved properly.

Give it another go and if it's not shown in the summary then clear your cookies and cache and try again. Failing that, drop me a PM and I'll try setting it up from my side to ensure there's no system issue that's affecting your account.

I've got a number of redirects which are all working correctly.

Could you confirm that in the Re-direct name box you only entered the mailbox name (excluding the @username.plus.com).

The other thing is that if you currently have a mailbox or alias for the mailbox name (shown on the Summary tab) you should delete that BEFORE you try to create the re-direct. Although it comes up saying it will be replaced I have a dim recollection that that may not work.

I've just tested this - I created an alias and then tried to substitute it with a redirect.:

Deletion of alias failed. Please try to remove it manually and then create a redirect

Ben: are you going to raise a problem for this?

Hi Ben & Jelv

Right, to summarise I use FF (most current version) so tried IE6 and I get the same non result. I cleared the cache & cookies and that did not help.

For the record I setup up a "push" on the BB and that works pefectly

So what gives with PlusNet redirects???

Will test this now. I've got a feeling that you may need to allow 30 minutes for the alias to be fully deleted before the redirect will be accepted so will need to test that so I'll report back later today with the results.

I couldn't replicate this problem on my account, either doing the changes instantly or allowing 30 minutes for the alias to be fully created then deleting it and adding the redirect straight away.

@Routefinder
Any objections to me testing this on your account?

In reply to a post by bentrimble:

I couldn't replicate this problem on my account, either doing the changes instantly or allowing 30 minutes for the alias to be fully created then deleting it and adding the redirect straight away.

@Routefinder
Any objections to me testing this on your account?

Hi Ben

I PM'ed you a short while ago

Thanks for your help guys, I've replicated the problem and raised it as 63394. It's low priority so will be assigned to an appropriate project which addresses email improvements. However, I don't know when that project will come about. In the meantime, if you need to replace an alias with a redirect then please delete the alias, allow 30 minutes and create the redirect - this should work fine.

In reply to a post by bentrimble:

Thanks for your help guys, I've replicated the problem and raised it as 63394. It's low priority so will be assigned to an appropriate project which addresses email improvements. However, I don't know when that project will come about. In the meantime, if you need to replace an alias with a redirect then please delete the alias, allow 30 minutes and create the redirect - this should work fine.

Hi Ben

It is good that you have been able to replicate the problem and that a workaround is "proven" to work.

So as this is deemed "Low Priority" will you be updating the Redirects portal page with explicit instructions on the methodology to help customers to make it work as needed/when needed???