As per my previous post, there is no context behind this. You haven't seen the tickets between ourselves and the customer and therefore don't know what's already happened on this fault and the customer has also said the following:

Been quick back and forth since I raised the issue on the 21st and just hope I can get it resolved. I didnt realise how much I rely on the net!!

Hopefully we'll get this customers issue fixed asap but I honestly don't think Digital Care's intervention will make it any faster in this instance.

Edited by chrisparr (Wed 13-Oct-10 17:01:18)

Another example of duff information given out by Plusnet support staff:

In reference to community.plus.net/forum/index.php/topic,89964.msg750671.html#msg75...:

Oh yes, and in addition, it might be a good idea to tell your staff exactly who is the CEO of PN. Anthony Vollmer's name was given to me this morning after the member of the Customer Services team had to leave me on hold in order to find out.

Post deleted by Sadoldman

Censor avoidance is not permitted.

Don't you think this whole thread is just nit picking?

In reply to a post by wingco1:

Don't you think this whole thread is just nit picking?

No I think your post is trolling...simple as.

Notwithstanding that It may have offended you that my request to let the OP of a thread have clear space to resolve ongoing issues, try to cope with it.

No I think your post is trolling...simple as.

Yep I suppose awkward questions can be called trolling when you don't have a valid answer.

Hasn't this jumped to the wrong thread ? It was the other thread where nitpicking was being discussed - the one where MrS said that if you responded again he would initiate a ban?

PS. This is the post I mean.

Edited by ian72 (Mon 25-Oct-10 15:30:29)

Your point is?

My point is you seem to have posted to the wrong thread and therefore lost the gist of the discussion. It can be difficult enough following conversations without them randomly switching between threads.