In reply to a post by docki:

Yes it would be very fair.

There are 17 calls waiting right now (12:17am)

http://www.plus.net/supportpages.html?a=212&helphead...

And unless it's changed there will be a few people on. I sure hope they doubled it which was being talked when I left.

I saw it then other day at 80!


I've only ever seen that once on a night shift when 21CN collapsed nationally.

The guys deserve credit where it's due they do an amazing job .

Looks like it's broke

Last updated: February 8, 2011, 10:02 pm
Residential Call statistics (updated every 30 minutes)

It seems you did reply on the 4th (Friday). Apologies for that. I would have known, but did not receive a Plusnet e-mail on the ticket response.

Ta very much Chris!

Looks like the time to ring is between 2.30am & 6.30am

In reply to a post by Wagstaff:

I presume that the recent advertising campaign was successful - I doubt whether Plusnet would admit that it wasn't!!

Yes, it's been very successful.

In reply to a post by Wagstaff:

In which case, it would be fair to assume that the support staff are now under extra pressure to deal with new customers.

Perhaps, but we've a *lot* more support staff and recruitment is ongoing. I've seen a significant number of new recruits wandering the office already this week.

In reply to a post by DavidFinbarr:

In reply to a post by docki:

Yes it would be very fair.

There are 17 calls waiting right now (12:17am)

http://www.plus.net/supportpages.html?a=212&helphead...

And unless it's changed there will be a few people on. I sure hope they doubled it which was being talked when I left.

I saw it then other day at 80!


I've only ever seen that once on a night shift when 21CN collapsed nationally.

The guys deserve credit where it's due they do an amazing job .

Looks like it's broke

Last updated: February 8, 2011, 10:02 pm
Residential Call statistics (updated every 30 minutes)

Looks OK to me now so if it was broke I can only assume it's since been fixed!

In reply to a post by camieabz:

It seems you did reply on the 4th (Friday). Apologies for that. I would have known, but did not receive a Plusnet e-mail on the ticket response.

Hmmm, not the only one to have reported that recently.

In reply to a post by bpullen:

Perhaps, but we've a *lot* more support staff and recruitment is ongoing. I've seen a significant number of new recruits wandering the office already this week.

Thanks Bob. It is very heartening to hear that a successful Yorkshire company is providing new local employment opportunities in a time of austerity.

In reply to a post by docki:

The guys deserve credit where it's due they do an amazing job .

I have clearly illustrated the utter mess 3 different members of Plusnet staff made of my ticket and the unacceptable wait times I have experienced. If you have something to add and some evidence to support your claims, please chip in.

Stop trying to derrail/bury my thread with unsupported claims.

Edited by deleted (Wed 09-Feb-11 13:10:58)

In reply to a post by bpullen:

Perhaps, but we've a *lot* more support staff and recruitment is ongoing. I've seen a significant number of new recruits wandering the office already this week.

Reading between the lines, are you suggesting that perhaps the mistakes in handling my ticket were made because there are so many new staff on the helpdesk and they aren't yet competent?

@Deak, that could be a factor yes.

FWIW, @docki's claims are at least partially supported as they used to work here.

In reply to a post by bpullen:

FWIW, @docki's claims are at least partially supported as they used to work here.

Well that explains a lot about the why and the what of their posts.

Thanks for the ticket ID, I'll go through it this afternoon and speak directly to the anyone who made an error and their line manager.