Now with all the details, yeah I see it could be taken as a deliberate porkie.

But I honestly feel someone's goof'd or didn't know what llu was.
could be a nooby and didnt check your echange details before replying.

In reply to a post by wanapoo:

Now with all the details, yeah I see it could be taken as a deliberate porkie.

But I honestly feel someone's goof'd or didn't know what llu was.
could be a nooby and didnt check your echange details before replying.

Almost certainly. Maybe OP could post the ticket number and I'm sure a rep could pick it up and try to ensure some "correction" is given.

On a long line I guess the download speeds could be similar (adsl1 v adsl2+) and also upload speeds if PlusNet uncap the upstream rate for you.

As RobertoS said it is essential to post your router stats in order to determine whether you were misinformed by PlusNet.

Have you considered another ISP who uses TalkTalk kit at the exchange? Another ISP's broadband may be more expensive than TT's broadband but you will get equivalent speeds and you will not be tied to full LLU (MPF) if you go for partial LLU (SMPF) if available.

At least with LLU you'll avoid BT's IP profile management and the "catch up" IP profile system from Plusnet

You are right there Alistair - my download sync rate was substantially increased ( 8128K to 13901K) after I moved from PN adsl1 to xilo/uno partial LLU (TTB SMPF)

Edited by 4M2 (Fri 03-Feb-12 14:22:53)

Hi

I should just say I`m not really trying to have a go at plusnet here - I`ve been with them years and they have always been brilliant as far as I`m concerned. I also think its most likely someone who doesnt fully understand the different technologies but I thought it was worth flagging up just in case it happened again.

My line stats are:

Uptime: 1 day, 6:03:17
DSL Type: G.992.1 annex A
Channel mode: Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]: 988 / 8,128
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/GB]: 0.00 / 2.59
Output Power (Up/Down) [dBm]: 11.5 / 11.5
Line Attenuation (Up/Down) [dB]: 4.0 / 8.0
SN Margin (Up/Down) [dB]: 22.0 / 8.0

Hi Footys,

I've just checked the ticket on your account and while it isn't ideal (there's an element of confusion which I will be feeding back on) you haven't quite quoted it verbatim.

I'm glad to say the agent did use capital letters and punctuation, and whilst the initial paragraph does state that "we will be able to give you the same speeds as what talktalk can provide" you've missed a bit out of the second paragraph: "If you would like to see if we can upgrade your speeds please contact our technical team on 0800 432 0200".

I understand what you're saying, and whilst we can match LLU speeds on 21CN enabled exchanges unfortunately we can't as yours is 20CN only. I'll make sure the agent is advised as such, and sorry about that.

With those stats no ISP using BT standard ADSL technology could get the raw connection possible via LLU ADSL2+. The only caveat is that raw connection speeds are only part of the story and TalkTalk have had a poor reputation for their throughput capabilities (and support). I think someone else suggested looking at a provider that uses TalkTalk wholesale rather than going direct to TalkTalk.

(Have to caveat that I have also seen some people recently saying TalkTalk are fine so it may be that their reputation is improving or maybe some people just got lucky).

Hi Orbrey

I said that I quoted the text I recieved verbatim not the ticket.

They were worded diffferently - I only checked the ticket after receiving the text.

Thanks for your reply and clarification anyway. - it was no big deal and as I said I have always found plusnet fantastic and would not hesitate to recommend them to anyone.

ian72,

I wonder if TT's full LLU broadband throughput is relatively sluggish because all sites visited have to be initially checked by their whitelist and blacklist filtering system?