In reply to a post by m0aur:

Why do you have to turn a joke into a stirring of the bees in your bonnet? It's getting very boring.

Post deleted by Sadoldman

Edited by deleted (Mon 13-Feb-12 18:50:51)

What a superbly logical and intelligent reponse.

Totally unacceptable using four letter swear words with little disguise.

A short break to reflect.

I repeat, SO DO YOU!!

NO!!!

(bringing things back on track)
Please let us know how things pan out

In reply to a post by blueacid:

Please let us know how things pan out

Sticking with the topic title; there have been efforts to answer some questions but this is often followed by poor system events, such as emailing customers for answers to closed tickets.

It's inevitable that problems with companies will occur. I judge a firm on how it goes about solving these problems. The jury is still out.

Hiya HK11,

I just wanted to say your not alone, I've just experienced the same as you with the plusnet support staff. Before this event, I was singing plusnet's praises and recommending them to everyone. Now I'm not so sure what to think of them.

Like you I had reported a fault, and the first person who investigated the fault got the diagnosis right the first time and wrote it in the ticket. He had checked my line logs and stats and could see the problem was either at the exchange or the plusnet network.

Unfortuneately I must of had 6-10 different people after that who didnt read the diagnosis at the beginning of the ticket, thus kept suggesting dumb things like lets send out a bt engineer to investigate your line, maybe you would be an ideal case for boost and spouted out adsl definitions out of a text book. None of them could be bothered to read the original diagnosis from the investigation.

I already sync with the exchange at the maximum speed, stable connection and get maxmum throughput when not affected by the fault. Why would i need a bt engineer to visit or boost when the fault was already identified at the beginning as being at the exchange or the plusnet network.

Well, after last Tuesday something seemed to of changed on the plusnet or bt exchange side, and the fault so far seems to of cleared with no direct help from plusnet support after nearly a month and half living with the fault.
The plusnet support are really irratating repeatedly suggesting fixes not related to the fault because they didnt bother reading the original diagnosis from there own investigation.

In reply to a post by wanapoo:

I just wanted to say your not alone,

Thanks.

I'm sure we aren't the only ones either.

To be fair there are staff that actually seem to care and thankfully one of them seems to have taken ownership of some of my problems and the service seems to have stabilized (touch wood).