Hi Matthew - I did call and was told to add my card details to the account and the fees would be taken but it wont let me do that. I am happy to pay the £40 but I`m reluctant to give you my card details in case further subscription payments are taken - I dont know why the outstanding fees werent just taken before you removed my card details from the account? Seems like a strange system to me. Could I please call you personally to resolve this?

Thanks

That shouldn't be a problem, if you call the regular support number and ask to speak to me in Digital Care you should be put through (if they Jabber me it should all be fine). Alternatively if there's a good time to give you a call on home or mobile number I can ring yourself instead?

Just let me know, cheers,

Hi Matthew

Would you mind giving me a call on my mobile number instead - between 2 and 4 today should be fine.

Will PM it to you now

Andrew

Sure, that'd be fine though there's a mobile number on the account - if that's yours then no need for the PM (last two digits are 62).

Thats the one!

Hi there,

Thanks for your time on the phone, that's all sorted now and the account's been downgraded to a free dialup service so you keep the referral bonuses.

The email account will also remain active, but you'll need to log in to it at least once every three months in order to keep it active.

Hope that's sorted everything, and thanks very much for being patient with us.

ETA: Thanks RobertoS, missed that one Think my head was saying 'keep it active' and 'prevent it going deactive' at the same time.

Edited by deleted (Mon 19-Mar-12 17:19:31)

[cough]
"to keep it deactive"?

*ahem*

Indeed Cheers for the heads up, duly edited.