I had the problem again this evening.

Hi there,

Sorry to hear that, do you have DNS servers set in the router or do you leave it set to get dynamically from ISP?

If it's the latter please try specifying DNS servers - the Plusnet ones are:
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50

We usually find that this sorts the issue, hope it helps.

In reply to a post by orbrey:

Hi there,

Sorry to hear that, do you have DNS servers set in the router or do you leave it set to get dynamically from ISP?

If it's the latter please try specifying DNS servers - the Plusnet ones are:
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50

We usually find that this sorts the issue, hope it helps.

Hi Matthew,

I'm having the same issue - seems to be intermittent (over the last week or so) and doesn't seem to affect all websites. I've had a check and my (plusnet provided) netgear router is picking up DNS servers automatically bu they are the first two in your list above. Any other suggestions?

Additionally, I thought best practice was to allow the router to pick these up automatically to avoid issues if / when they changed?

Cheers,
Nick

Try setting the DNS servers to be used in your PC network settings and bypass the router. I'd also suggest setting an additional server or two such as Google's (8.8.8.8 and 8.8.4.4).

Hmm, they've not changed in a long while - to be honest I thought the issue was caused by them not being assigned properly when a connection was established with a router that's set to get them automatically. That being the case even if you use the top two when you specify the servers you should get a working connection.

Please let me know if that's not the case though.