Is the place you are moving to currently occupied and if so do they have broadband? Clearing down the previous supplier so that you can even get the order placed can be an issue.

I think you are going to have to pick a date and get the order placed ASAP.

In reply to a post by jelv:

Is the place you are moving to currently occupied and if so do they have broadband? Clearing down the previous supplier so that you can even get the order placed can be an issue.

I think you are going to have to pick a date and get the order placed ASAP.

Yes it's occupied and they have phone and broadband with Plusnet. Does that make the transition any smoother?

I am not sure if the current ISP would make a difference.. the telephone line at the house still needs to be "clear" from the point of view of a new order.

I am sure the rest of the guys here will be able to clarify.

Have you spoken to the currents tenants? I wonder how they get on with PlusNet for speeds etc.

In reply to a post by CJT:

I am not sure if the current ISP would make a difference.. the telephone line at the house still needs to be "clear" from the point of view of a new order.

I am sure the rest of the guys here will be able to clarify.

Have you spoken to the currents tenants? I wonder how they get on with PlusNet for speeds etc.

Does that mean the order cannot be initiated until the current tennants have left? That would be a nightmare as it will then take 2-3 weeks to process.

I am not 100% sure,

I am sure someone more experienced with this will reply, or even someone from PlusNet.

There are usually PN reps here during the week.

As CJT says - your best bet is to wait for a Plusnet rep posting in this forum. One will probably pick up this thread.

They are all extremely good. I would do that rather than contact sales, as you want either a seamless transfer from the current occupiers, or a "Simultaneous Provide" if that can't be done. (It probably can't, but maybe with it already being PN it can).

That's assuming you are happy to have Plusnet phone as well.

In reply to a post by RobertoS:

That's assuming you are happy to have Plusnet phone as well.

Yeah happy to take both phone + bb with Plusnet. I wonder if requesting a new phone no. rather than taking over the previous one may make things easier? Anyway as you say i'm sure someone from PN will hopefully come along and answer all my questions!

They post a little less at the weekends. Pretty sure one will spot this during working hours.

I assume this is because of the Olympics - covering their backsides with 153 ifs and buts.

Nope, that page has been like that for several months, possibly a year. The layout is a template from the Broadband Stakeholder Group and you'll see a number of other ISPs using the same format.

We're actually reviewing that page at the moment as we don't feel it best represents our products.

This page gives the information in a different way and shows that Pro has no rate limits applied: http://www.plus.net/support/broadband/speed_guide/do...

I notice that http://www.plus.net/support/broadband/speed_guide/do... shows PN extra streaming as line speed at all times. Is this correct?

As, http://usergroup.plus.net/prodcomp1.php shows PN extra has You Tube limited to 2.5 mbits between 8.00 PM & 10.00 PM

Richard