This shouldn't make a blind bit of difference.

It is the sole responsibility of the ISP or Phone provider (BT Retail included) to deal with Openreach. The customer should not, in any way, shape or form, be directed towards Openreach.

I should probably make it clear at this point that I do not work or have any personal connection to Openreach.

Further to the above, in my line of work, I have been chased about phone faults (or new services) by the end customer where Openreach/ISP/Phone provider has pointed the finger in our direction. In these instances I will try and help with the enquiry as best as I can but will always advise the customer to go back to which ever company they are paying for a service to be provided from.

I think you misread my post. Or else you were replying to someone else's post. Your post doesn't seem to me to be relevant to mine.

In reply to a post by Yaz:

It is the sole responsibility of the ISP or Phone provider (BT Retail included) to deal with Openreach.

It may be their responsibility, but some are better at effecting it than others and have better and more efficient procedures in place for the customer to report and monitor voice faults. BT Retail are excellent at it.

I was replying to your post.

To clarify, sticking with BT retail for your line rental shouldn't make any difference to getting a line fault fixed as they rely on Openreach just like any other retail provider.

It's the customer service of the individual retail provider that makes the difference.

In my experience BT Retail (+ Internet) were just as bad as Sky.

2x 3 month Outages - BT only started to really help out after I wrote to the CEO. Sky simply stopped booking Openreach visits to fix the outage (this was DSL + line outage).

Not in all cases.

As per my other post, I had to get the CEO involved to get the fault fixed and it still took 3 months to fix.

Seeing as you confirm you made the post in reply to mine about why I prefer to keep my line rental with BT, I shall show why I thought it irrelevant:-

In reply to a post by Yaz:

This shouldn't make a blind bit of difference.

Agreed. But it does. Read any thread on all the forums here where there is a problem with the phone line and I warrant you very few will criticise BT Retail but many will criticise other rental companies.

It is the sole responsibility of the ISP or Phone provider (BT Retail included) to deal with Openreach. The customer should not, in any way, shape or form, be directed towards Openreach.

Completely irrelevant to my post. Which is why I queried your post in the first place. I happen to agree with you on both points.

I should probably make it clear at this point that I do not work or have any personal connection to Openreach.

Uh? WHy? Because you fear I might accuse you of being such? Perhaps you have had a bad reaction from others then, for posting similar irrelevancies to people.

Further to the above, in my line of work, I have been chased about phone faults (or new services) by the end customer where Openreach/ISP/Phone provider has pointed the finger in our direction. In these instances I will try and help with the enquiry as best as I can but will always advise the customer to go back to which ever company they are paying for a service to be provided from.

That bit leaves me completely baffled except it seems you show exactly the problem I am on about by saying I prefer line rental with BT Retail. I fail to see how any provider could blame a wireless broadband provider for phone line or landline broadband faults, unless interference from kit you have provided is suspected.

I assume you work for or even own or have a high position in vFast. Everything you said is irrelevant to my post, other than the opening statement.

In reply to a post by Yaz:

I was replying to your post.

To clarify, sticking with BT retail for your line rental shouldn't make any difference to getting a line fault fixed as they rely on Openreach just like any other retail provider.

Nonsense ...

It's the customer service of the individual retail provider that makes the difference.

...for that reason. And the reason for my preference.

In my experience BT Retail (+ Internet) were just as bad as Sky.

2x 3 month Outages - BT only started to really help out after I wrote to the CEO. Sky simply stopped booking Openreach visits to fix the outage (this was DSL + line outage).

Seemingly self-contradictory. Also confusing - are we talking about one problem or two, or even more? If a Sky MPF line I'm not surprised BT Retail weren't much help. I also fail to understand your involvement as a wireless broadband supplier.

In general, and pardon me if I wrongly malign you, your two posts seem to imply to me you have difficulties with liaising with suppliers. Or is it you are acting as unofficial agents for landline users, in which case it isn't surprising such companies don't really want you involved. DPA and contractual factors for example.
_{Edit - typo.}

Edited by RobertoS (Fri 14-Dec-12 10:28:54)

In reply to a post by Yaz:

Not in all cases.

As per my other post, I had to get the CEO involved to get the fault fixed and it still took 3 months to fix.

I agree with XRaySpeX. As indicated in my two replies just now, it seems you are meddling in other people's business and unsurprisingly getting not very far.

In reply to a post by RobertoS:

Completely irrelevant to my post. Which is why I queried your post in the first place. I happen to agree with you on both points.

Part of the response was for the OP re contacting Openreach.

I apologise for any miss-understanding (late night posting and lack of direction in the post). It�s a pet peeve of mine that some people go direct to Openreach when they should deal with the company that they pay for there service.

Uh? WHy? Because you fear I might accuse you of being such? Perhaps you have had a bad reaction from others then, for posting similar irrelevancies to people.

Some people will jump to conclusions. Not directed at you in this instance.

That bit leaves me completely baffled except it seems you show exactly the problem I am on about by saying I prefer line rental with BT Retail. I fail to see how any provider could blame a wireless broadband provider for phone line or landline broadband faults, unless interference from kit you have provided is suspected.
I assume you work for or even own or have a high position in vFast. Everything you said is irrelevant to my post, other than the opening statement.

No, I don't work for any telecommunication company. I simply use vFast for my own connection.

In reply to a post by RobertoS:

Nonsense ...

Sweeping statement.

...for that reason. And the reason for my preference.

I understand and respect your choices. My own preference is to trust that the company I pay to deal with Openreach accordingly.

Seemingly self-contradictory. Also confusing - are we talking about one problem or two, or even more? If a Sky MPF line I'm not surprised BT Retail weren't much help. I also fail to understand your involvement as a wireless broadband supplier.

Two separate issues. One when I was with BT Retail and the second years later with Sky. The phone line ,in both cases, was for Openreach to maintain. Both retail providers were less than useless at getting Openreach out to resolve the fault in less than 3 months.

In general, and pardon me if I wrongly malign you, your two posts seem to imply to me you have difficulties with liaising with suppliers. Or is it you are acting as unofficial agents for landline users, in which case it isn't surprising such companies don't really want you involved. DPA and contractual factors for example.

Evil, me

I don't work for any telecom company and I don't act as an official/agent for any supplier/provider. My job shouldn't be fielding calls from end users of X or Y retail providers but it does (not frequently). This is usually the case where the end user has been told by the retail provider and/or Openreach that we are to blame for delays in there fault being resolved. I will PM you later on this point.

Edited by deleted (Fri 14-Dec-12 22:57:07)