In reply to a post by RobertoS:

I agree with XRaySpeX. As indicated in my two replies just now, it seems you are meddling in other people's business and unsurprisingly getting not very far.

I apologise to the OP if this is causing a problem. Meddling was not my intension.

Perhaps I could have simply posted "Go back to Plusnet and get them to deal with Openreach."

Edited by deleted (Fri 14-Dec-12 22:56:50)

In reply to a post by Yaz:

I apologise to the OP if this is causing a problem. Meddling was not my intension.

Perhaps I could have simply posted "Go back to Plusnet and get them to deal with Openreach."

As a friend of the OP, I'm reasonably sure he'd have had no problem with you posting - you've given a different insight from the viewpoint of someone in the industry and seeing it from the 'answering end users' viewpoint, which has a minority of posters, so very few comment with experence.

Everyone should feel free to air (on topic) views on most any thread...

As for 'Go back to PlusNet...'

... I think it is really the case that PlusNet should be explaining why he got the ridiculous 'contact Openreach' suggestion in the first place - it's clearly not the correct way of going about things, when an end user is unable to get much out of Openreach [unless there is a customer liaison section where they will discuss an ongoing problem]

In reply to a post by RobertoS:

Getting phone faults dealt with easily is one of my main reasons for keeping my line rental with BT Retail.

This was pointless to the OP question.

I have never found BT easy to converse with in any respect. Whilst they were insisting that there was not a problem with my line. The web based line test showed there was and dealt with from there.
The web line facility should be available for all lines, no matter who is managing it.
I keep a BT line to enable easy movement of broadband as, it is here that I find problems more commonly appear.

In reply to a post by flippery:

This was pointless to the OP question.

Not pointless! A piece of advice, that I wholeheartedly second, for the OP to consider to take on board, particularly as his issue seems to spring from a loss of voice line and something hanging off his telephone pole.

In reply to a post by flippery:

I have never found BT easy to converse with in any respect.

No need to talk to them! A voice fault can be tested auto, reported and monitored online as long as BT Retail is your voice provider. Many other providers require you to do all this by phoning an unintelligible foreign agent.

In reply to a post by flippery:

In reply to a post by RobertoS:

Getting phone faults dealt with easily is one of my main reasons for keeping my line rental with BT Retail.

This was pointless to the OP question.

It was highly pertinent to the post I replied to, i.e. "This should be set with the rounded bit at the top but it has been hanging downwards for a long time now. I wonder if water/ice has got into it? I have tried to get through to BT to report this, with no luck. The automatic system asks for my phone number when I call 'faults' and then tells me it's not a BT number and effectively tells me to go away".

I have never found BT easy to converse with in any respect.

Maybe you don't go about it the right way.

In reply to a post by XRaySpeX:

Many other providers require you to do all this by phoning an unintelligible foreign agent.

Fortunately not in the case of PN, but then you can be given duff information by anyone, whether they be BT Retail staff or someone else. Also (when I had a line with BT for some 18 months) you don't always get very intelligible foreign agents talking to you on BT customer service calls.

I did eventually get a refund, but it was really, really, hard work getting my point across and getting them to act on it. I doubt I will ever rent a phone line directly from BT in the next 20 years, if I can possibly help it. YMMV

Sounds like a joint hanging the wrong way up on your pole. Yes, this can sometimes cause issues, usually battery faults. It would have to be big battery contact to result in no dial tone and no broadband.

If this joint is a problem, the engineer will sort it when they fix your line, if it's not a cause, in some part, they won't.

I'd agree with the comment made earlier saying, 'It's not for you to contact Openreach, you are Plusnet's customer, it is for them to report to and deal with Openreach.'