In reply to a post by relax24:

I thought it read as none of the other circuits are connecting at a low rate. That's another thing I don't understand. Engineer says cable should be replaced, plusnet contact them back and now they say the new cable would lower sync rather than improve it

Not quite. Changing to a different pair within the bad cable could lower it. As I well know to my cost . I had a great line all the way to the exchange on O2 LLU, then I and several neighbouring house lost all phone services for four days due to an e-side failure. When we got reconnected I'd lost over 700kbps sync . Which from 6700kbps was a big loss.

Then later on my line developed a fault where it would go into losing sync as soon as reconnected loops for hours. Fortunately on O2 LLU it didn't matter, and doing the Quiet Line test when it happened stoped it within 20 seconds - leave the QLT running for 5 minutes or so and all was well until the next time.

I put up with it for a year or so, getting worse till it was a couple of times every day. Didn't report it as what sort of pair would I have got next? Several OR engineers spoken to say the e-side cable from here is disastrous. You see them at the cabinet often, trying to get a working pair for a new customer or a failed pair.

That was a big factor in going to FTTC, where all is great.

Erm sorry I don't have any router stats from my previous o2 adsl2+ broadband, just that my attenuation was 35db, and my SNR was 3, and I used to get around 6Mbps download speeds.

Bingo! That should have connected at 13Mbps or more at 6dB, and over 1Mbps more at 3dB. With the normal O2 ~83% of sync speed giving around 1Mbps on speed test for the 13Mbps.

So it's a fair bet everyone around on any broadband is getting a below par service.

I could unlock my fibre modem and get the stats from that later if that would help?

Not worth it.

Edited by RobertoS (Fri 11-Jan-13 18:34:41)

In reply to a post by RobertoS:

When we got reconnected I'd lost over 700Mbps sync .

I'm impressed. How many gigabit/s did you start from?

Thanks "Cleggers" .