Do Plusnet support a test username which bypasses their realm

often a good test, however, in this case the profile of the line is down at 14Mb

For DLM to intervene on the first day means that severe instability was detected.

this is interesting, as me on BT infinity has also seen which in my vview is unacceptable speeds, sub 30mbit/sec on a 71mbit sync.

Angry with my isp obviously but in reality I have no way of knowing if its the 21cn network (which then affect all BTw isps) or BT retail, so if plusnet is also affected it could be the WBC side of things.

Although for me it all started when I changed my BT phone package 3 nights ago, so if plusnet hasnt had the same issue the past few nights I am not convinced its the 21cn side.

on his first post it says this.

"IP Profile for your line is - 14.73 Mbps"

whatever he does until that ip profile changes he wont get above that speed.

so either he has a low sync or a stuck profile. I would think toggling the ppp would unstick the profile if its stuck.

Also the estimated speed is very low for a 200m distance, there is a reason the estimate was under 40mbit.

Edited by Chrysalis (Tue 15-Jan-13 08:48:02)

Hi abhijack,

I've had a look over your connection and your sync speed is currently at 15Mb/s. If possible could you perform 2 more speed tests at http://speedtest.btwholesale.com and run further diagnostics on one of them once the test has completed?

Let me know when you've managed to do that, if you're unsure on anything please let me know.

Chris

Thanks chris..
Have done those tests and posted results on my PN thread.

http://community.plus.net/forum/index.php/topic,1108...

Anyway I hope PN will resolve my speed issue soon...

By the way I am most puzzled about these numbers:

1. Engineer does a test and tells me I will get upto maximum package allowance - 78 Mb

2a. Current line speed on PN member page as on install date i.e 14/1/13 - 78 Mb [i assume now this is based on the engineer test as the value matches]
2b. Current line speed on PN member page as of today i.e 15/1/13 - 14.7 Mb

3. Estimated speed on the date of order i.e 19.12.12 - 34 Mb

4 IP profile : less than 15 Mb

5. sync speed: apparently 15 Mb...

Engineer did the test at master socket. So if the high speed result he got is correct is it a fault with the modem or the data extension kit [about 5 m long] he installed for me?

Hope I get atleast the estimated speed..

Edited by deleted (Tue 15-Jan-13 13:45:47)

In reply to a post by abhijack:

2a. Current line speed on PN member page as on install date i.e 14/1/13 - 78 Mb [i assume now this is based on the engineer test as the value matches]
2b. Current line speed on PN member page as of today i.e 15/1/13 - 14.7 Mb

This bit is easy to explain - Plusnet would have initially set it to 78Mb, which is the highest figure available for FTTC, nothing to do directly with the engineer's test. Subsequently, when Plusnet receives a "delta report" from BT based on the IP profile, the Plusnet speed is updated to match that. Once your problem is sorted out, which I sincerely hope it will be, the IP profile will increase and the Plusnet value should increase to match it shortly afterwards.

P.S. I also don't understand why your estimate is so low if you are only 200m from the cabinet.

Edited by kasg (Tue 15-Jan-13 14:24:14)

I am hoping so too...
I dont want to feel silly for paying for a 76 meg package when I get only 14 meg out of an estimated 34 meg..

I am not great with distances kev unless i literally measure it.. the engineer told me the cabinet is around 200 m from my house...

Edited by deleted (Tue 15-Jan-13 15:33:13)

In reply to a post by abhijack:

I am not great with distances kev unless i literally measure it.. the engineer told me the cabinet is around 200 m from my house...

His measurements would seem to support that (or a shorter distance) as well.