In reply to a post by BatBoy:

I don't really see the difference between a data extension socket and getting the master socket moved...?

In terms of cable length there is none. An additional 5m should make no difference anyway, there seems to be a suggestion that there may be some fault with the extension cable or its connection; if so that should be easy to resolve.

You mean the suggestion I made?

In reply to a post by BatBoy:

You mean the suggestion I made?

Probably - not sure why that merits a

Edited by kasg (Thu 17-Jan-13 14:03:49)

depends. if the desire is to have the modem and router in another room but that room still has a wall on the outside of the building it can be moved without extra internal cabling length. Just move where the cable enters the building to a different part of the wall that goes into the other room.

Also even if the master socket was moved far into the premises requiring longer cable, wouldnt it be extended twisted cable rather than the flat extension cable used?

In reply to a post by Chrysalis:

Just move where the cable enters the building to a different part of the wall that goes into the other room.

I thought that the chances of that happening, without charge, were pretty small.

In my case now I dont mind the modem and router in hallway at all if that helps.

I guess the engineer will check connecting the modem directly to master socket ..Right? Anythng else he might do??

Another pessimistic explanation cud be the high sync speed noted by the install engineer was wrong??

But in any case I hope the engineer could explain why I am on such low speeds and whether it can be resolved...

I think it would be chargeable work yes, which is why when having a line installed I would get it moved at that point.

well first dont assume he will check everything logical, be prepared to tell him to check sync at both the master socket and the extension if he doesnt do so, if the master socket is much higher then be prepared to get him to fix it as after all that cable was provided as part of your oiginal install.

In reply to a post by Chrysalis:

be prepared to tell him to check sync at both the master socket and the extension if he doesnt do so, if the master socket is much higher then be prepared to get him to fix it as after all that cable was provided as part of your oiginal install.

will do that mate...
do they check sync by connecting their device to the modem or the socket directly?

any other checks i should make sure that the engineer does?
plz give me suggestions friends...

In reply to a post by abhijack:

will do that mate...
do they check sync by connecting their device to the modem or the socket directly?

any other checks i should make sure that the engineer does?
plz give me suggestions friends...

They will connect their tester to the socket directly, so I'd get him to check it in (up to) 3 places:

1. at the current data extension socket. If that's good (eg 70+Mbps, based on your distance from the cabinet) then the problem could be a faulty modem or router. If it's low then...
2. at the master socket. If it's good here but low at the extension socket then there's a problem with the wiring between the two. If it's low here, then...
3. at the test socket behind the master socket faceplate and interstitial VDSL plate. If it's good here but low in the front port of the master socket then it could be some sort of fault in the interstitial VDSL plate or the master socket (unlikely, but could be a dry solder joint). If it's low here then the problem is in the cable between the master socket and the street cabinet.

If he gets a good reading with his tester in the data extension socket then plug the modem back in and wait for the DSL light to come on. I don't know if the BTOR engineer has a tester that he can connect to the LAN1 port of this to check the speed, but I'd be a bit surprised if he doesn't. If he doesn't he should be able to talk to the NMC and get them to look at what speed the modem has sync-ed at.

If you have a Mac, you can plug that into the modem LAN1 port and configure it to bring up the PPPoE connection, then run a speed test right on the back of the modem (which eliminates the router and other kit from being the possible cause). You can probably do the same with a Windows PC but I've never tried.

If the modem has sync-ed at a good speed (70+Mbps) when checked in one of these ways, then the problem must be your router, PC or cables in between.

That's the theory, but of course there are all sorts of weird problems that can make the diagnosis more tricky. Good luck!