But the link suggesting Phone Book entitlement for WLR customers is certainly helpful.

I notice that the page the link takes you to is dated just over seven years ago, so probably nothing has changed since then

In reply to a post by Apprentice:

I notice that the page the link takes you to is dated just over seven years ago, so probably nothing has changed since then

Seems to be current, it's listed here alongside much newer documents: http://www.openreach.co.uk/orpg/home/products/pricin...

Seems to be current, it's listed here alongside much newer documents .....

Yes, I see it's there under: 1.5 WLR Miscellaneous Pricing Information

My friend got a reply from Plusnet. Essentially what Plusnet said is that whilst they probably could order a phone book at no extra cost for customers via Openreach under Plusnet's contract with Openreach for WLR, they don't have the systems in place to action this, so they can't do it. Since the terms of the Plusnet line rental contract don't stipulate receipt of a Phone Book, there doesn't seem much else that can be done.

Posted under Feedback in the Plusnet Forums
http://community.plus.net/forum/index.php/topic,1118...

Edited by deleted (Sun 10-Feb-13 15:31:16)

Thanks, will be interesting to see the response.

In reply to a post by Oliver341:

Since the terms of the Plusnet line rental contract don't stipulate receipt of a Phone Book, there doesn't seem much else that can be done.

Interesting that Plusnet are staying so quiet about this.

Given that their wholesale supplier specifically states that end users are entitled to a FREE BT phonebook I'd be very surprised if Plusnet will refuse individual requests.

Also this thread will provide information to those thinking of switching from BT. It appears that if they move to Plusnet they may lose some benefits they currently enjoy (or not).

In reply to a post by timl:

Given that their wholesale supplier specifically states that end users are entitled to a FREE BT phonebook I'd be very surprised if Plusnet will refuse individual requests.

The request for a Phone Book was refused. My friend was advised by two different CSC Analysts to buy one from BT at a cost of £10 + delivery.