That's great, glad you are getting it sorted.

Did PN tell you what the issue was? I've been in touch with them and had to hardwire my Mac directly to the modem. Ran the BT speed test and got 35mb download which is about right, but only 1mb upload which has been the consistently low value I have been getting since my fibre service went live. I should be getting up to about 10mb.

PN seem to have classified the issue as end user, i.e. problem is at my end e.g. wiring. So I'm curious as to what your issue was diagnosed at?

Which package did you order, dwr?

Hi dwr, No it just says the below along with some stuff to do if I'm not happy. They told me I could get 69 at the beginning, what did they tell you. I wait to see if that's right for me.


We have placed a order to modify your Fibre speeds. This will complete on 15/04/2013. your speeds will increase to 69 Mbps download and 20 Mbps upload.

I ordered the Essentials Fibre package. I wasn't given an option to specify what download/upload speed I wanted. I'm guessing that is a feature of the Unlimited Fibre product?

Essentials is only 40/10 speeds

As Oldjim says. Your maximum download speed is explained by him. Are you aware that you also have a peak-time 40GB allowance on that package, not Unlimited, and there is a period of evening speed management? (Unlimited usage overnight).

However there's still two things worrying me.

Your description of the upstream suggest you may be on a 40/2 connection rather than 40/10.

Secondly, as I said before, your download speeds should not be varying by anything like the amount you describe. But it seems from intervening posts that is an issue with your wireless connection?

Edited by RobertoS (Fri 12-Apr-13 23:15:52)

Well this morning everything seems to be working ok.

I mentioned this thread on the support ticket last night, so I don't know if that had anything to do with it. The last few speeds tests I have run this morning have given me these results

At this moment in time, I'm more than happy with this. But will bear in mind your comments about the peak time traffic shaping and Essentials being a 40/10 service.

Edited by deleted (Sat 13-Apr-13 10:54:52)

True to their word they've updated the line from 40/2 today, a week after my move from O2 to fibre. My TB speedtest was 69/17 at noon. Seems pretty amazing to me. Well done Plusnet.