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But it was literally months ago that was said Kelly  .
It's one of the things that is highly visible to prospective customers. And the cap could very well cause unhappiness and that be spread by word of mouth outside these forums by large numbers of customers. It must be said though that it isn't necessarily whether a problem exists that's an issue, rather how it is handled.
My point was that the vast majority of customers, if they are savvy enough to find out that their upstream is far slower than everyone else they know, (even without knowing what a sync speed is or what theirs is), will normally not be savvy enough to come somewhere like this and ask about it. Or even contact support.
They'll just moan to their friends that Plusnet upstream speed is very poor.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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RobertoS you are absolutely right. I migrate to PlusNet Unlimited Broadband from O2 and went live on Thursday 18th April and have the same problem, the upstream being capped at 448 k Upstream when just the day before I had 1.13 Mbps, although the Downstream remained at 6.0.
Have raised a ticket with PlusNet, I'll wait to see how long it takes the to answer and uncap the Upstream!!
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yeh I raised as ticket as well
as soon as I download anything my connection becomes unusable, I need more upstream
SOTV KRO BCFC
BQM |
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by which I assume you are using P2P to download without a restriction on the upstream
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In answer to my ticket/query, PlusNet support say that they do currently cap the upstream rates at 448Kbps. Reason is to provide a higher downstream rate. They have agreed to uncap my upstream to about 1Mbps in the next few days.
All these proves that if you do have a problem, support staff are there to help and answer any queries, a well worth service to have with any ISP. I can only praise PlusNet for answering and getting things moving quickly and efficiently. Well done PlusNet Support Team.
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Just to pop in here before the inevitable
Yes, we've mentioned this (it doesn't degrade downstream to have a faster upstream) to our support team, and will do so again.
Sorry you got that answer, but I'm glad the order for the uncap has been placed for you.
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Thanks for the clarification.
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It's a dead simple change to make - I can't imagine you need to do anything more than change the XML you submit to the BTW systems.
At least, that's all the rest of us do.
Let's face it, you hold it up for some stupid commercial reason, and not for any technical consideration at all.
Just like your parent company.
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Well, it's uncapped...
To a whopping 512K!
Now I know I don't have a great line, but I am connecting at 512k up with a 12dB noise margin on the upstream so seems some capping is still in force.
I don't think it's due to having a high target SNR set by DLM though as the downstream SNR trains at 6.0dB.
Weird.
And in case anyone's wondering, NTE5 master socket, filtered faceplate, and standard (short) RJ11 cable straight in to the router. No extensions.
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My experience is that the upstream noise margin is 11dB with the sync speed varying between 800kbps and 888kbps and this is with the upstream interleaved - this is set automatically by the exchange
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