In reference to help.bethere.co.uk/help/support/contract_length:

The BE Landline contract is tied to your BE Broadband contract. If you have six months left on the Broadband, then you've got six months left on the Landline. No Broadband contract means no Landline contract. Simples.

As it says - simples.

In reply to a post by tommy45:

It's also an inflexability in BE unlimited's system too, as it would not matter who the new provider was, if they attempted to migrate the adsl first the result would be the same as in this case,

But ADSL wasn't migrated, it failed. And the line ran on for some time after migration day.

What probably happened is that BE put a 30 day cease order on the account when the MAC was requested.

More likely they did an express cancellation when the MAC was used.

In reply to a post by Oliver341:

In reply to a post by tommy45:

It's also an inflexability in BE unlimited's system too, as it would not matter who the new provider was, if they attempted to migrate the adsl first the result would be the same as in this case,

But ADSL wasn't migrated, it failed. And the line ran on for some time after migration day.

What probably happened is that BE put a 30 day cease order on the account when the MAC was requested.

Well further reading of the be user forums shows that customers have been cut off when moving the line rental first (working line takeover) their dumb system has thought there was no longer a working line present so ceased the ADSL ,lol
What a badly organised outfit they really are And there are cases of people being disconnected before the 30 day period has elapsed (ADSL) as no notice is required when switching between WLR3 telephony providers

Edited by tommy45 (Thu 16-May-13 20:46:46)

In reply to a post by tommy45:

And there are cases of people being disconnected before the 30 day period has elapsed

Express cancellation is done in 10 days.

Regardless of the specifics of this case, the BE/SHC billing systems do need an overhaul, I agree.

Edited by Oliver341 (Thu 16-May-13 22:20:45)

In reply to a post by Oliver341:

Regardless of the specifics of this case, the BE/SHC billing systems do need an overhaul, I agree.

they have needed sorting out probably since they started out or very soon afterwards, But they have done nothing, so have no excuse when the brown stuff hits the fan

Perhaps if they had another 7 years Telefonica would have gotten round to it.

There again .....

Hi Mark,

I dropped you a reply to your PM.

Chris