Partial answer on CC problems

One of my banks has come back to me with the following :-

"Thank you for your message. After reviewing your account I can confirm that the transaction attempted to PlusNet Plc on 17.06.13 was declined as the CVC code was entered incorrectly, just to confirm this is the 3 digit code located on the back of the card. In addition I can also confirm that there are currently no restrictions in place on the account. I would therefore recommend to re-process this transaction with the merchant if you still require to make this purchase.

Please do not hesitate to contact us should you require further assistance."

My reply :-

"Thank you for your partial answer.

Can you please list the dates, times and reasons for rejection to this merchant as they assure me they have made several attempts."

In addition I am sure I entered the correct code myself much earlier, when the Verified by visa box came up when I first entered my card details on Plusnet's system. There's another thread on this subject that I don't think has been answered yet.

Edited by hk11 (Sun 23-Jun-13 10:09:45)

In reply to a post by hk11:

In addition I am sure I entered the correct code myself much earlier, when the Verified by visa box came up when I first entered my card details on Plusnet's system. There's another thread on this subject that I don't think has been answered yet.

Do this mean Plusnet are re-keying the details you have entered?

In reply to a post by BatBoy:

Do this mean Plusnet are re-keying the details you have entered?

No eye deer.

This is exactly the reason I wanted to call you and go over the details on the phone to make sure we had them correct.

In reply to a post by hk11:

There's another thread on this subject that I don't think has been answered yet.

So why have you started yet another?

If you check your records you will find we did go over the details, on *both* cards.

Edited by hk11 (Sun 23-Jun-13 11:49:22)

Sorry, should have made that clearer. Other thread is on Plusnet's system, not my credit card details.

He's migrated to a faster BBB (Broad Bulletin Board) measured in tpd (threads per day).

Admin: feel free to delete this thread if it upsets people; I was simply following your desructions to start a new thread when I had some answers!

http://forums.thinkbroadband.com/plusnet/t/4246698-r...

Edited by hk11 (Sun 23-Jun-13 12:00:45)

You have a peculiar idea how these forums, or any forums, work.

Threads/posts are only deleted if they break the Forums rules. There is no rule "Thou must not upset members.". Just cuz members disagree is no excuse for the desructions of a thread; it's quite normal.

Anyway, who said we were upset? You were just asked a Q.

EDIT: Indeed, you started this confusion by saying in OP that there was another thread on this subject and then there wasn't.

Edited by XRaySpeX (Sun 23-Jun-13 12:31:14)