Please see my other thread I am still having issues. I included stats from the modem to help this time.

http://forums.thinkbroadband.com/plusnet/f/4251892-p...

Edited by deleted (Mon 15-Jul-13 15:20:52)

Yes, I am having almost identical issues as oddball and am trying to get with the PN Troubleshooting team. I have just filled out a report after raising a Support Ticket.

I Will keep you all posted on any info. and a possible fix.

DL Speed dropped from 68.5Mbps down to 63Mbps > 58Mbps > 53Mbps > 34Mbps > 29Mbps > 16Mbps
UL speed dropped from 18.5Mbps > 15.5Mbps mark..

Connecting to gateway: pcl-ag06

If you phone support see if you can speak to Matt. He knows what he is talking about and won't fob you off if you can provide technical details. BTW It's well worth having the HG612 so you can basically throw this info back at them and hopefully get them to pester BT Wholesale (the devil themselves).

Edited by deleted (Tue 16-Jul-13 15:20:25)

Just been msg'd by Plusnet stating an engineer visit is going to be booked. Not sure if this is required but will take it anyhow. If only to see if they can fathom the odd US SNRM behaviour (Doubt it though as I reckon it's REIN coming from an external source after unplugging everything in my place I could think of).

One thing I will ask when he visits is if he can call in for some resets (I know. I know don't laugh at the back).

Well here are the results from PN support (Matt) which seem to show no obvious faults on my line. It seems to have cleared up now

Since this all began I have had serious periods of slow downs and interrupted HTTP/FTP downloads. but now seems to have resumed almost back to its original state.. This is a good thing;

However, I would like to know why/what issues caused my service to be temperamental.


PTTR
Type Date Direction Profile Speed
TAP-1 18-7-2013 (9:32) DownStream 70765 68740
TAP-1 18-7-2013 (9:32) UpStream 20000 15390

GEA Service Test
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 73.1
Upstream Speed 20.0
Appointment Required N
Fault Report Advised N
Profile Name -1

One good thing I have got out of this whole situation is knowing that there is a decent team of both community members and PN support members out there able to help track down problems.

Edited by majika2007 (Thu 18-Jul-13 20:56:41)

These tests don't really tell us a lot. Only true stats from the line and your modem will show that there is a real problem.

My Telnet stats apparently show that INP is on (noise protection) and I am getting a bit of noise possibly caused by REIN. Getting it investigated though can be an uphill struggle as trained REIN engineers are few and far between so BT don't like sending them out.

# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 2
Max: Upstream rate = 19649 Kbps, Downstream rate = 73136 Kbps
Path: 0, Upstream rate = 16398 Kbps, Downstream rate = 61992 Kbps

Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.3 5.8
Attn(dB): 0.0 0.0
Pwr(dBm): 13.4 6.8
VDSL2 framing
Path 0
B: 41 47
M: 1 1
T: 64 64
R: 10 16
S: 0.0216 0.0931
L: 19299 5500
D: 1497 345
I: 52 64
N: 52 64
Counters
Path 0
OHF: 56523363 2343045
OHFErr: 305 1
RS: 907423942 3669011
RSCorr: 1124826 85777
RSUnCorr: 25553 0

Path 0
HEC: 4877 0
OCD: 121 0
LCD: 121 0
Total Cells: 3074801918 0
Data Cells: 29299079 0
Drop Cells: 0
Bit Errors: 0 0

ES: 560 7
SES: 19 0
UAS: 117 117
AS: 97843

Path 0
INP: 3.00 4.00
PER: 1.72 5.95
delay: 8.00 8.00
OR: 115.97 37.59

Bitswap: 14383 3789

Total time = 1 days 6 hours 18 min 12 sec
FEC: 32412452 1701492
CRC: 11914 61
ES: 560 7
SES: 19 0
UAS: 117 117
LOS: 3 0
LOF: 15 0
Latest 15 minutes time = 3 min 12 sec
FEC: 1703 6
CRC: 4 0
ES: 1 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 8931 1101
CRC: 8 0
ES: 2 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Latest 1 day time = 6 hours 18 min 12 sec
FEC: 318410 24428
CRC: 153 0
ES: 31 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 1198783 162240
CRC: 10795 56
ES: 72 4
SES: 19 0
UAS: 97 97
LOS: 3 0
LOF: 15 0
Since Link time = 1 days 3 hours 10 min 43 sec
FEC: 1124826 85777
CRC: 305 1
ES: 64 1
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
#

@Oddball
OK, I have an HG612 Modem which is unlocked.
I am in two minds whether or not to swap it with the ECI modem which I was provisioned with during my FTTC install with BTO?

I would love to be able to actually see the true line stats and not just rely on BTW tester results, etc

I did ask the engineer during the time of install if my cabinet would allow for a Hawawi modem or if the cab. will only support the ECI modems..

He said there is no issues between End-Users using either modem as the cabs can support both..

**Is there a way for me to check up to see which system is running on my cab Huawei/ECI systems**

So, my question is two fold: Since my connection is stable at present do you think its worth the chance of messing with the DLM on my line if I were to swap my ECI modem to HG612 ?

Secondly, If I change the modem from the officially supplied ECI modem over to the HG612 will this effect the levels of support I can receive from Plusnet due to the fact I'm using a "None-Standard" modem, equipment etc..

Lastly, Have you got any tips on how to best carry out the modem swap, like power cycling my modem, what steps should be followed and in which order as to not cause too many line errors to trigger DLM, etc. kind of like a dummy's guide

Edited by majika2007 (Fri 19-Jul-13 10:14:36)

We can tell from one of the two main sets of stats you can get from the Huawei what is in the cabinet.

A straight swap of the two modems should not cause any issues. If here is a power button on the ECI, (I've never seen an ECI modem), then power it down. Otherwise just take out its power cable, then unplug the power cable from the mains, then disconnect from the VDSL cable.

I would then connect the Huawei to the VDSl cable and the Ethernet cable from the router. Plug the Huawei power supply into the mains and connect it to the Huawei modem. Sit back and wait for all the lights to sort themselves out. You should see the "Internet connected" indicator on your computer once the connection has set up.

PlusNet will not have any idea which modem is in use so no need to worry about that.

Make sure you can actually access the web interface on LAN port 2 of the HG612 before swapping over if it was purchased already unlocked (if you unlocked it yourself you will already know).

Engineer came out today. Not impressed. He seemed really clueless. He told me flat out he did not understand any of my terminology regarding errors. Refused a pair swap. Did a basic line test. Promised to get a DLM reset done (nothing yet) and basically left after a few minutes without doing much of anything.

I've spoken to Plusnet support who are waiting for the notes. Very helpful and polite thus far. I'm on a banded profile currently but the support guy (they have some fantastic people on support btw) said he would try and get it removed if he can.

It's a waiting game on these types of problems unfortunately.

Edited by deleted (Wed 24-Jul-13 15:35:43)