In reply to a post by Oliver341:

So Essentials jumps from £5.99 to £7.49 but Unlimited stays at £9.99.

Where do you get the "Essentials" price rise from? There are two rep posts in the community forum confirming what it says in the new T & Cs:-

2. What changes are we making to Value and Extra prices?

We will be introducing a surcharge of £1.50 on all Value and Extra broadband and fibre optic broadband only products (where line rental and calling plans are not held with Plusnet).

There is no corresponding section for Essentials or Unlimited.

Edited by RobertoS (Wed 31-Jul-13 21:35:40)

In reply to a post by RobertoS:

There is no corresponding section for Essentials or Unlimited.

Ah right, I was mixing up "Value" and "Essentials".

Not bring familiar with PN's product handles, is it that legacy BB only custs are surcharged £1.50 pm but current offering BB custs face no increase?

Edited by XRaySpeX (Thu 01-Aug-13 00:30:21)

So basically, existing users are paying for the new users' half-price deals.

I'm an existing user, my phone is with BT, I will not have a price rise.

's/existing/legacy/g'

so in short its the usual annual line rental price bump (even tho whoelsale pricing goes down).

Plusnet earlier this year as we know were flirting with the idea of making line rental compulsory presumably to get the lien rental margin of every customer but instead it seems they have decided to add a price penalty for those without line rental on plusnet to gain that margin (or at least some of it) back.

In short they could have just bumped the price of the broadband for everyone with the same affect (leaving line rental alone) but it seems marketing speak has the rule of bump line rental but not broadband.

In reply to a post by RobertoS:

In reply to a post by Oliver341:

So Essentials jumps from £5.99 to £7.49 but Unlimited stays at £9.99.

Where do you get the "Essentials" price rise from? There are two rep posts in the community forum confirming what it says in the new T & Cs:-

2. What changes are we making to Value and Extra prices?

We will be introducing a surcharge of £1.50 on all Value and Extra broadband and fibre optic broadband only products (where line rental and calling plans are not held with Plusnet).

There is no corresponding section for Essentials or Unlimited.

" and fibre optic broadband only products"

that covers unlimited right?

The current products are already more expensive if you don't also take the phone.

Also the current introductory prices for new users are on broadband and phone packages only.

Edited by jelv (Thu 01-Aug-13 00:44:42)

No. There are no commas. It means Value ADSLx; Value Fibre; Extra ADSLx; Extra FTTC, when the phone service is not with PN.

If that isn't enough, maybe the heading of that section is relevant?

This has been confirmed by two PN reps on the Community Forums. It has also been stated that the emails sent out are tailored to each customer's actual contract. My email says:-

We hope you're happy with the service you've been receiving from us, but if you do decide to leave, please be aware of the following changes being made:

� We'll be increasing the notice period you need to give before leaving us from 10 days to 14 days. This means that if you are thinking of leaving, you'll need to let us know 14 days in advance of doing so. If you choose not to give this notice, please be aware that you might be subject to additional charges on your final bill.

� We'll also be changing the cessation fee we charge if you decide to disconnect your contracted Plusnet broadband service without moving to another provider. This charge will increase from £25 to £30 - if you leave under these circumstances, you will see this charge as a one off cost of your final Plusnet bill.

What does this mean for me?

You don't need to do a thing. These changes will come into effect from 1st October 2013 and will not have any effect on your monthly subscription costs.

Edited by RobertoS (Thu 01-Aug-13 01:13:36)