In reply to a post by RobertoS:

I've a feeling that the numbers without Home Phone on "Unlimited" pre-price rise earlier this year may be quite limited , so not worth causing aggro.

But by not raising prices on the newer packages, the loyal older customers on older packages are now feeling hard done by. So by not raising prices of newer customers they might have caused more aggro than if they had.

In reply to a post by jelv:

They think they can get away with fleecing the long standing users whereas those who signed up within the last year are more likely to kick up a stink?

Very plausible!

I am paying £16.99 for Unlimited on a Market 1 exchange. It is the same price that I have always paid for Unlimited. Whether that includes a surcharge I do not know but I was not aware that I could save on the base price of the Broadband by moving my line to Plusnet.

However, having just gone to the product change page I see:

If you choose to take Plusnet home phone with one of our new broadband packages, you'll benefit from a £2.50 reduction on your monthly broadband bill for as long as your phone line remains with Plusnet.

I won't do anything about that at the moment because I will be re-evaluating everything as soon as Openreach complete the FTTP cabling which I am destined for. At that point I suspect that I will move everything to the same provider, either PlusNet or BT.

Either way, getting more like BT proper with less of the benefits.

Mmm. A 7% increase in line rental for some, and half price offers for others.

Plusnet should bear in mind that their popularity is due to their low prices. My own connection has been fine for months, and we use Plusnet phone billing simply because their call packages are cheaper than BT.

So what 7% of service / quality / speed do I get for the 7% increase in cost?

A £0.50 rise would have more realistic.

In reply to a post by Oliver341:

I'm curious, why are the broadband-only prices for existing Value and Extra customers going up, but not those of existing Essentials and Unlimited customers (pre £2.50 premium)?

Commercial decision. I suspect much of which was born from how these customers would perceive a price increase so soon after signing up.

Regards,

In reply to a post by bpullen:

In reply to a post by XRaySpeX:

Not being familiar with PN's product handles, is it that legacy BB only custs are surcharged £1.50 pm but current offering BB custs face no increase?

It's a subset of legacy account types. Not all are affected.

Which subset? The subset on BB only, i.e. w/out Home Phone, as I already stated in my (edited) post?

Are you on the pre December 2012 version of Unlimited?

It looks as if my switch to Unlimited happened on 25th December 2012 so I ordered it sometime during the preceding month.

What happened about Value and Extra customers on Market 2 exchanges, did they ever get informed by Plusnet that they were now in "low cost areas" and automatically charged the lower prices?

If not it could be a double whammy for those folks...