In reply to a post by FurballB:

If anybody wants to reduce their overall cost due to the plusnet price rise these
deals are not to be sniffed at.

Primus Line Rental Saver

£5.99 a month
FREE monthly package cost
12 month contract
Call charges:
Day: 7.4p
Evening: 5p
Weekend: 5p

Primus Home Phone Saver

£6.99 a month
FREE monthly package cost
12 month contract
FREE Evening & Weekend Calls:
Day: 7.4p
Evening: FREE
Weekend: FREE

http://www.broadbandchoices.co.uk/offers/providers/p...

sometimes it don't work out much cheaper, if you just have Fibre from plusnet then you pay a extra £2.50 just to have fibre, but they knock that off if you have their phone and fibre.

I am not saying it is not cheaper, but it may not be by much.

what annoys me is allt he extras they think we need and then put the price up saying they now give you this or give you that, apart from Bt who now give you less.


I have looked again at prices and fibre is still more expensive than what I am paying now by the time I add on line rental. Saying that I still under contract until July next year, but I don't feel it makes any sense to move anyway.

Adrian, you normally post somewhere where it could just about be seen as relevant, but this time please delete that post.

I'm trying to help someone who has a difficuly decision to make, who is on a Market 1 exchange with ADSL. Your post is simply confusing, irrelevant and a "something" confusing nuisance about your bonnet-bee.
^{Edit - typo.}

Edited by RobertoS (Sun 04-Aug-13 18:58:02)

Fibre broadband....whats that! Try telling that to somebody
who's in (market 1) Adrian.

Thanks rob! ..

Edited by deleted (Sun 04-Aug-13 19:55:26)

Ummm.

I think you may have missed an important fact. But I'm not starting with that as I'm not sure you can easily move to ADSL24 anyway. I could be wrong, and maybe you can.

I'm doubtful about the release from contract, because you are not going to get that £1.50 increase. I believe the £1.50 is why people subject to it are being offered a penalty-free leave, so unless we can all leave because of the change of notice period from 10 to 14 days and cease fee rise then you are stuck in the contract.

That needs clarifying, unless it already has been. I shall have a look around later about it.

But!!! The important fact:-

Remember several of us have told you that £25 cease fee, which will rise to £30 on 1st October, is only if you have broadband stopped completely? It seems to be that which is worrying you, and that you may have to do that. Well, I'm afraid with ADSL24, although you would be on one month notice rather than being tied in until April, their equivalent fee is currently £29.90.

On all packages a cease charge of £29.90 is applicable if you cease the service but not if you migrate away.

Linky, and scroll down to "More information", not any of the buttons.

You may also not be aware that if you did have to pack it in before April, you wouldn't have to pay £12.99 per remaining month. It would be £4.25 per month. (Similarly if you move to ADSL24 and don't get a free exit).

All very complicated I'm afraid .

I understand what you're saying and thanks , but if you look at it from my point of view. If i was to leave Plusnet in Oct 2013 on a cease exit . not only will i be paying for the £30 exit fee , but also I'll have to pay £29.75 at the rate of £4.25 on top of that for ending my contract early.... Thats a total of £59.75 compared with ADSL24's £29.90 in my shoes which would you choose?

I'm want to move to ADSL24 because i don't know how my circumstances is going to work out at the minute, it's all not clear.

Thought about taking a deal with Primus bundle @ £15.75 (40 GB usage ) .... even that's too risky till i know the outcome in the next couple of months. If I argue my situation and tell them I've been forced into the contract then I'll think they'd have to let me go.

Yes, I agree. If you can get the release from Plusnet then ADSL24, or any similar monthly contract, makes sense in your circumstances.

Again, if they do say you can go, they won't require you to wait until October. They'll let you have the MAC within 5 days and you can migrate to ADSL24 this month. That will give you a month or so less worry.

Let us know how you get on with the phone call.

I just want to but in here. From what I gather you want to leave due to difficult circumstances and might be unable to pay for the broadband - so a one month contract makes sense. (Excuse me if I have the wrong end of the stick).

Just to make you aware. In my viewpoint, if you move provider, it's likely they will offer a 1 month contract but you often find moving ISP doesn't go smoothly. Something could easily go wrong during the move, I have done simple transfer of providers before and had my line ceased without requesting it. Net result = £120 new line.

Also one month contract ISPs often charge to get connected, charge if you need a replacement router or simply do not provide one, pass on (in my experience) more BT engineer charges when a fault occurs, charge disconnection fees etc etc. What can seem cheap can become costly.

Say on Plusnet your router breaks down in 6 months. They will probably send a new one out for free or at the very least a new one if you enter another 12 month contract. On ADSL24 it's likely to cost you £50 - £75 for a decent router.

Not only this but the savings are not that much between ISPs, especially as plusnet is quite cheap.

If you are financially struggling - as we all do from time to time. I have always found all companies are quite understanding when you treat them fairly. As an example if you cannot make a bill, let them know, make them aware. I did this with virginmedia around a decade ago and they didn't cut me off, they would have if I had been silent and ignored them, instead they deferred my payments for 6 months. Yes I had a huge bill 6 months later but crucially I was back in work. It's worth considering closely whether it's worth switching and going to all of this hassle to save a very minimal amount each month, which could (in my opinion) be more costly in the long run. The best of my virgin experience is that they still provided glowing credit to the credit reference agencies, as did my credit card company Santander.

You find companies are actually good when you are good to them. Never ignore a firm, almost all providers have a department to deal with financial difficulty.

Edited by ukhardy07 (Sun 04-Aug-13 22:44:34)

Your naivety is so charming. I would explain it, but I don't have any sock puppets with me...

Thanks for all your help Rob ...... & yeah no problems I'll let you know.

Ukhardly Where does me start... yes you is right about my circumstances, I know how much hassle can be involved because i've just been through it with BT Basic Landline. Sorry to here about your difficult times too, glad you managed to pull through your difficult times. like I will too

I agreed to accept their phone line etc.... little did i know they charged 3 months in advance billing me at the rate of a normal BT Landline then cutting me off coz I didn't pay the incorrect billing ... this happened to me twice. believe it's been more trouble than it worth. asked for discount for the inconvenience they cause me and it [censored] worked! got a whole 6 months line rental for £21 pretty good going hey!

As for routers never had one from Plusnet had to make do with my own. Last year out of the blue a brand new BT Homehub 2 was delivered to my door. don't know how it got to me coz the person that lived here before was well gone 2 years ago before I moved in. so I kept the router..why not! lol

Also me has a good backup as a spare so don't thk me's gonna have any trouble there...ADSL24 would be the last people me'd ask for a router anyway ... you can get a decent one better then what they'd offer for not even a quarter of the price, they overcharge all companies do it.


You say speak to Plusnet about my problems . they don't want to know. they're one of the hardest companies to bargain with. like i said they forced me into this contract even after explained my situation no compassion at all. it's not the only time I've tried to bargain with them for a lower price than (market 1) tried bargaining a few times before, They had me right where they wanted me coz BT woz the only other provider on my exchange . which for them meant no competition unless me wants to get stung for a high price somewhere else.

now talktalk is on my exchange opens the playing field a bit . but i'd never join them coz of the terrible experience i had with them years ago. the only other choices I have is Primus because they share there equipment with talktalk. ADSL24 isn't giving me a price hike so they're the only other option available.



Dame right me is being nice to Plusnet I've made a complaint to Ofcom for the situation they put me in back in April . Hey you never know Ofcom may force all the companies to stop this rubbish how its going to cost them £30 to cease the line, surly it don't cost that much if anything.
I'm sure a more affordable cease charge could be in place if Ofcom get too work & see how unfair this is to broadband customers.

Edited by deleted (Mon 05-Aug-13 01:39:29)

In reply to a post by RobertoS:

Adrian, you normally post somewhere where it could just about be seen as relevant, but this time please delete that post.

I'm trying to help someone who has a difficuly decision to make, who is on a Market 1 exchange with ADSL. Your post is simply confusing, irrelevant and a "something" confusing nuisance about your bonnet-bee.
^{Edit - typo.}

The tread is about price rises, and that is what I replied to and since when have you been a mod on these forums?