In reply to a post by bpullen:

I'm guessing @hk11 was referring to something else?

I was referring to a telephone conversation with Plusnet.

I still haven't had my MAC code!

In reply to a post by pcoventry76:

I believe it was to your " call us or raise a ticket" comment - which he must have assumed you meant raise a ticket to get a MAC code.

Yep. What else could it mean?

Further thought - wonder why, when there are sections on the Blog for 'Announcements' and even 'Plusnet News' and there's a PlusNet 'tag' that can be used too... that this 'news' wasn't placed on the blog.

I've seen Bob's post on the forum, but consider a price change that will affect thousands, or tens of thousands, to be real news and worthy of as public an airing as possible, including the Blog (if Google being down for a few minutes is classed as Plusnet News, this sure as hell is also news for PlusNet customers, and prospective customers) !

Edited by deleted (Sat 07-Sep-13 06:42:33)

When I called for my MAC code a ticket was raised by them almost immediately and I got it by email by the end of the day.

If they haven't raised a ticket for you then you need to get back to them.

In reply to a post by Chris:

If they haven't raised a ticket for you then you need to get back to them.

They raised a ticket.

Not had a MAC yet though.

In reply to a post by ultra:

Further thought - wonder why, when there are sections on the Blog for 'Announcements' and even 'Plusnet News' and there's a PlusNet 'tag' that can be used too... that this 'news' wasn't placed on the blog.

I've seen Bob's post on the forum, but consider a price change that will affect thousands, or tens of thousands, to be real news and worthy of as public an airing as possible, including the Blog (if Google being down for a few minutes is classed as Plusnet News, this sure as hell is also news for PlusNet customers, and prospective customers) !

I intentionally didn't post it on the blog. The price changes are complex, everyone was getting an email and I didn't feel a Wordpress blog the best place to encourage discussion. Seen plenty of people getting confused by trying to interpret what the changes mean to them before they've received their email. I reckon publicising things using the blog would have made this worse.

Regards,

Not sure I follow what difference there is between an announcement on the Blog vs a thread in a forum (both seemingly part of 'Community'). I'd say an announcement via the Blog is more likely to be seen, and it is, after all, Plusnet News. Finding out via TBB Forum, or seeing a comment/ news item on ISPreview or TBB News, seems a poor way for me to get news of what my ISP is doing. I check the Blog from time to time (primarily because I don't look at USENET much of late, and rarely visit the 'Community' forum pages).

As for the e-mail, should I have seen something by now (billing date is 18th of month, but your post was a while ago {I do get daily e-mail digest of TBB Forum but don't visit or read daily, so only spotted the thread and details v recently}) ?

As for the e-mail, should I have seen something by now

They've all now been sent, so if you haven't got it let me know your username and I'll take a look.

Finding out via TBB Forum, or seeing a comment/ news item on ISPreview or TBB News, seems a poor way for me to get news of what my ISP is doing.

That's the reason we emailed every customer. The different variations of the email would have made a blog too unwieldy and very confusing.

Unfotrunately you called when our customer options were closed, hence the person not being able to provide you with a MAC. I'm not sure why they opened a ticket, but the reply you had on the ticket asks you to call us during Customer Options Team opening hours.

http://www.plus.net/support/customer_service/using/g...

It's not convenient for me to call during fixed times. I called and spoke to a Plusnet representative who said he would pass on the message. You are an online company that doesn't seem to be able to deal online!

Why can't you just raise the ticket as promised and email me a MAC code as you appear to have done with another customer (see above)?