Not even with the extended opening hours

Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm

You should have had an email by now, I got my price rise notification email on the 22nd August.

Get an ISP that man the office every day of the year.

Edited by professor973 (Tue 10-Sep-13 00:14:48)

I've already rung them and was informed my message re wanting a MAC code would be passed on to the right dept.. Why do I need to ring again?

We do for support. Customer Options are open for the hours posted elsewhere (recently extended to include Saturday and early evening).

If you want to cancel or obtain a MAC you need to either call out Customers Options Team during the hours listed, or write a letter. Unfortunately the person you spoke to made a mistake and that's why the reply to the ticket asked you to call us.

Well that's a start - just need to add bank holidays, along with answering a ticket in ten minutes instead of 24 hours, then sort some of the technically challenged within your department and 'Honest' advertising. PN would then be someway to tempting me back, if you chose a day of sampling output from my still Customer service is what keeps punters where they are.

Edited by professor973 (Tue 10-Sep-13 10:57:23)

Why would someone want to move from an ISP that has a support lines open 24 hours a day, 365 days per year to an ISP like Zen with a part time support department (8am - 8pm weekdays, 9am - 5pm weekends)?

http://www.plus.net/home-broadband/contact/

http://www.zen.co.uk/contact-us.aspx#1

In reply to a post by professor973:

Customer service is what keeps punters where they are.

Is that why everyone goes privately for medical attention? The actual treatment is little different from the NHS, but the CS is somewhat better.

In reply to a post by jelv:

Why would someone want to move from an ISP that has a support lines open 24 hours a day, 365 days per year to an ISP like Zen with a part time support department (8am - 8pm weekdays, 9am - 5pm weekends)?

http://www.plus.net/home-broadband/contact/

http://www.zen.co.uk/contact-us.aspx#1

Do wake up at the back there boy. Firstly, PN being available on Bank holidays is news to me, as until recently even weekends were a problem. BUT, and getting to the point, if you don your spectacles, you will see my BB is with Freeola. My line is with Zen, though both offer customer service many dream of. Should I need to ring Zen during their 'limited' opening hours, the line would already be up and running. Don't see opening hours in your PN link - A little biased!

Edited by professor973 (Tue 10-Sep-13 16:08:38)