Possibly, though I have to suffer the No Hope Service!

Firstly, PN being available on Bank holidays is news to me, as until recently even weekends were a problem.

We've done 24/7 support for many many years.

Don't see opening hours in your PN link - A little biased!

Click the arrow next to 'Support Phone Numbers' and it'll expand showing you the times.

Edited by chrisparr (Tue 10-Sep-13 16:32:57)

About Freeola Support...
Free e-mail support is available by sending us a Support Request, or call us on 0871 210 9977 to speak to a technician.

Opening Times
Our friendly UK-based support staff are available between 8:30am and 8pm Monday to Friday, and from 9am to 5:30pm on Saturdays, Sundays and Bank Holidays. Recorded information is provided 24 hours per day. Calls are charged at 10 pence per minute from a BT landline, charges may vary from other networks or mobiles.

Yes Bank holidays, that was my point. Also, it is not long ago that PN users on this forum were being told that customer support were AWOL at weekends.

In reply to a post by professor973:

Yes Bank holidays, that was my point. Also, it is not long ago that PN users on this forum were being told that customer support were AWOL at weekends.

Reps not posting on the forums at weekends is not the same thing as support being closed. The normal channels of support are still available.

Talking of PN support in the evenings and weekends: I always remember that it was the same guy answering calls both about technical issues and accounts details. I spoke to this guy about a technical issue then I wanted to speak about my account and was told to ring back but I ended up speaking to the same guy again LOL!

Makes one wonder what level of support was/is actually manning the phones 24/7.

In reply to a post by 4M2:

Makes one wonder what level of support was/is actually manning the phones 24/7.

Yes, but if he was able to deal with both issues and you did not have to wait an excessive time then it seems that the level of support being provided was entirely appropriate.

Exactly the point I was making. You pay more at Freeola I expect, as in private medical care. Not everyone can afford private.

As for the phone line itself, mine went down recently. BT CS is available 24/7.

Despite the better customer service, no contract tie-in along with many extras such as free hosting and no £25 setup cost, I don't pay more, thanks to the anomalies of a Market 1 exchange. Not being forced to take line rental from anyone allows Zen @ £11.22. A price PN or BT cannot match even with 12 months up front. I realise people will say the varying prices of Market status is due to BT, but it is strange that smaller ISPs can go cheaper without cutting corners with service. I feel if it was not for the big boys giving away Broadband at silly prices for months to rake in new mugs, the rest of their customers would not need to be supplementing them with such high prices. Anyway, I don't know about you, but scrolling the length of this thread is really getting on my wick!

Edited by professor973 (Tue 10-Sep-13 19:57:21)

In reply to a post by professor973:

Don't see opening hours in your PN link - A little biased!

OK - you obviously don't understand some basic English so I will translate:

"All day, every day" means that the support lines are open from 00:00:00 until 23:59:59 from January 1st to December 31st, Monday to Sunday.

I have can confirm that the above have been the support opening hours since I joined Plusnet on 6 Nov 2001 so I'm not sure what you are on to post that you had a recent issue at the weekend.