Yes, I am aware of the difference in importance between distance from exchange and distance from cabinet. I am a long way from both points at about 5.5 km and 1.25 km. Normal reported expected speed from memory is up to 17.1 mbps, although I actually usually expect about 15-16 mbps.

Upon completion the BT Wholesale speed test currently gives the following error message: "Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service."

The service is usable, even if slower than normal, so I am prepared to wait a few to days to see if it improves.

Yes, "miles" was a bit of an exaggeration! More like a mile!

Hi Kam.

I've taken a look over the phone fault and it is showing that it is now resolved, however, I've done a test on you broadband connection and it's detecting a fault.

Could you run through our faults wizard http://faults.plus.net and we'll get this picked up and investigated?

Chris,

Thanks. I'll hook up a laptop and do this in the morning.

In reply to a post by chrispurvey:

Could you run through our faults wizard http://faults.plus.net and we'll get this picked up and investigated?

Chris, I have run the test with a computer plugged directly in to the BT modem, and no background programs running (not even anti-virus). The result is the same with download speed of 6.67 Mbps, and upload speed of 0.67 Mbps.

We've got your logged fault ticket now, we'll test your line and update you with the details.

I'll keep an eye on it to see how it goes.

Ticket closed. "Multiple network connections reterminated", and "profile reset". I am now seeing the best speeds I have ever had. 18mbps may not be much for some of you, but I'm now more than content.