It is interesting to see some of the inner workings of an ISP.
They have different nodes that users connect to
They look to balance across all nodes, as the users are evenly spread.
The traffic upload/download profile of each node shows the same profile, so capacity management looks to be simple, we are creatures of habbit
Users are measured by being connected, which for ADSL means the modem is on. You could use these stats to work out the % of users who switch their model off during the day
Only they know the actual capacity of their nodes, but I would assume at least a 25% failure rate that needs to be carried by the rest
IanD